Don Featherstone
East Liverpool,OH
Summary
Dynamic Restaurant Manager with a proven track record at 6th Street Cafeteria, excelling in team management and customer engagement. Enhanced operational efficiency through effective inventory control and staff training, resulting in increased customer satisfaction. Passionate about delivering exceptional service while fostering a positive work environment and optimizing business operations.
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Diligent [Desired Position] with solid background in safe and efficient transportation. Successfully navigated diverse routes and maintained timely deliveries under various conditions. Demonstrated reliability and strong problem-solving skills in fast-paced environments.
Experienced with navigating diverse routes and ensuring timely deliveries. Utilizes strong problem-solving skills to handle unexpected challenges on road. Track record of maintaining vehicle safety and compliance with regulations.
Knowledgeable [Desired Position] with proven background in running successful businesses and driving growth. Leveraged strategic planning and operational excellence to achieve significant milestones. Demonstrated leadership and problem-solving skills to enhance team performance and operational efficiency.
Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.
Experienced with strategic planning, financial management, and team leadership. Utilizes innovative approaches to streamline operations and drive growth. Track record of building strong relationships with stakeholders to ensure business success.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
6th Street Cafeteria
02.2024 - 10.2025
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and supervised staff to enhance team performance and service quality.
- Developed and implemented inventory management procedures to reduce waste.
- Coordinated staff schedules to optimize coverage during peak hours.
- Monitored food safety standards to maintain compliance with health regulations.
- Handled customer feedback and resolved issues to improve dining experience.
- Assisted in menu planning, incorporating seasonal ingredients for enhanced offerings.
- Conducted regular team meetings to promote communication and operational improvements.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
- Increased sales during off-peak hours by creating and promoting special offers.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Developed loyalty program to encourage repeat business, enhancing customer retention.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Fostered positive work environment, leading to decrease in staff turnover.
- Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Improved operational efficiency by implementing more effective table management system.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Purchased food and cultivated strong vendor relationships.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maximized quality assurance by completing frequent line checks.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Business Owner
Owner
05.2014 - 10.2023
- Managed daily operations and ensured compliance with industry regulations.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Cultivated relationships with suppliers to negotiate favorable terms and optimize inventory management.
- Streamlined processes to improve efficiency and reduce operational costs.
- Implemented customer feedback mechanisms to enhance service quality and satisfaction.
- Trained staff on best practices in customer service and operational procedures.
- Analyzed market trends to identify growth opportunities and adjust product offerings accordingly.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reported issues to higher management with great detail.
- Raised property accuracy and accountability by creating new automated tracking method.
Truck Driver
Valley Waist
11.2012 - 05.2014
- Operated various types of trucks for long-haul and local deliveries, ensuring timely execution of routes.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Managed load securement and distribution to optimize transport efficiency and minimize damage risk.
- Maintained accurate logbooks detailing hours of service, mileage, and fuel consumption for regulatory compliance.
- Collaborated with dispatch teams to adapt quickly to changing schedules and delivery requirements.
- Implemented route optimization strategies to enhance fuel efficiency and reduce travel time.
- Oversaw maintenance scheduling, ensuring vehicles remained in top operating condition through regular servicing.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
- Collaborated with team members to streamline processes and improve overall efficiency.
- Fostered supportive environment among driving team, leading by example and offering help when needed.
- Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
- Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
- Assisted in reducing overhead costs by suggesting more cost-effective fuel and maintenance options.
- Enhanced team morale with positive attitude and strong work ethic during long hauls.
- Enhanced safety by conducting regular vehicle inspections and routine maintenance.
- Strengthened relationships with clients by providing exceptional service and timely communication.
- Streamlined route planning to accommodate last-minute changes, ensuring no delay in deliveries.
Education
High School Diploma -
Beaver Local
East Liverpool, OHSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Food service background
- Staff scheduling
- Customer loyalty
- Business operations expertise
Timeline
Restaurant Manager
6th Street Cafeteria
02.2024 - 10.2025
Business Owner
Owner
05.2014 - 10.2023
Truck Driver
Valley Waist
11.2012 - 05.2014
High School Diploma -
Beaver Local