Summary
Overview
Work History
Education
Skills
Timeline
Generic

DON FLOURNEY

MASTIC BEACH

Summary

Marketing Manager with over 15 years of expertise in e-commerce and strategic growth, delivering a 44% revenue increase through innovative content campaigns. Proficient in market analysis, branding, and business development, leveraging CRM systems to enhance customer retention and operational productivity. Committed to driving sustainable growth and competitive advantage with a focus on advanced marketing strategies and data-driven decisions.

Overview

16
16
years of professional experience

Work History

Service Dispatcher

Bri-tech
02.2021 - 01.2025
  • Coordinate sales to boost team efficiency, achieving notable client satisfaction improvements.
  • Implement strategies for revenue growth, expanding market presence with measurable results.
  • Facilitate cross-department collaboration, streamlining processes for enhanced productivity.
  • Analyze sales data to optimize resource use, improving decision-making efficiency.
  • Resolve client issues promptly, maintaining strong and lasting relationships.
  • Orchestrated sales strategies, fostering client relationships and driving revenue growth. Implemented innovative approaches, resulting in substantial increase in customer retention rates.
  • Coordinated cross-functional teams to streamline sales processes, enhancing operational efficiency. Facilitated seamless communication between departments, boosting overall productivity.
  • Exceeded sales targets through strategic account management and proactive lead generation. Developed and executed targeted campaigns, yielding significant revenue expansion.
  • Coordinated communication between field technicians and customers to ensure timely resolutions.
  • Managed scheduling operations, optimizing technician assignments based on availability and workload.
  • Led team meetings to discuss challenges and strategies, promoting proactive problem-solving initiatives.
  • Reduced response times with effective scheduling and route optimization strategies.
  • Monitored technician performance and provided feedback for continuous improvement initiatives.
  • Streamlined communication between customers and technicians for timely service delivery.

SALES AND MARKETING MANAGER

17th Street Photo Supply Inc
08.2011 - 02.2021
  • Optimize Amazon listings, boosting visibility and engagement through strategic analysis.
  • Analyzed market trends to refine strategies for competitive advantage and brand consistency.
  • Coordinated marketing materials, ensuring cohesive brand messaging across all platforms.
  • Built media relationships, enhancing company presence and strategic content distribution.
  • Leveraged CRM insights to improve direct marketing and enhance customer retention.

MARKETING INTERN

Oswego County Today
10.2008 - 06.2011
  • Collected and analyzed marketing data, enhancing campaign strategies and outcomes.
  • Conducted competitive market research, providing insights for strategic planning.
  • Supported marketing team with administrative tasks, ensuring smooth operations.
  • Assisted in promotional activities, boosting brand visibility across platforms.
  • Managed CRM systems, improving customer relationship management efficiency.

Education

BACHELOR'S OF SCIENCE - MARKETING

SUNY Oswego
05.2011

Skills

  • Relationship management and account management Marketing and branding Market research and analysis Sales management and business development Digital marketing and e-commerce CRM software and Salesforce Project management and event marketing Search engine optimization and analytics Qualitative research and market trends Microsoft Office applications including Excel Blogging and content creation

Timeline

Service Dispatcher

Bri-tech
02.2021 - 01.2025

SALES AND MARKETING MANAGER

17th Street Photo Supply Inc
08.2011 - 02.2021

MARKETING INTERN

Oswego County Today
10.2008 - 06.2011

BACHELOR'S OF SCIENCE - MARKETING

SUNY Oswego

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