Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Don Gaarder

Ivins,UT

Summary

Diversely Skilled Technical Analyst with [Number] years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication. Outstanding oral and written communication skills. A long record of customer satisfaction orientation.

Overview

41
41
years of professional experience

Work History

Principal Technical Support Analyst

Ellucian, SunGard Higher Education, SCT
07.1995 - 02.2021

Banner administrative software support for 1,400 universities around the world for student, financial aid, HR, Advancement, Business Intelligence apps.

Oracle database administrator

Linux O/S support

Extensive online and telephone support remote clients

Excellent communication skills with senior university management and support staff.

SQL

Software load performance and software debug.


Senior Administrative Analyst II/Prog Analyst II

University Of California, San Diego,
01.1987 - 07.1995

Setup computer and network operations to support campus and medical center building program architects, engineers and support staff. Analyze business needs and applications for accounting department.


Maintain and develop applications, plan and purchase required equipment.

Design, train staff on departmental applications

and compile extensive user documentation.

Present executive presentations to systemwide university constituencies.


Assistant to Dean of Student Affairs, PSFA, SDSU

San Diego State University
01.1985 - 01.1987

Assistant to the Dean of Student Affairs, College of Professional Studies and Fine Arts, SDSU


Create systems to monitor Student Readmit, Reinstatement and Status Reports for Dean



Assistant to the Director Physical Planning

University Of California, Irvine
01.1981 - 02.1985

Computerize departmental administrative functions for the Office of Physical Planning.


Monitor building project financial and critical path building progress


Enhance communications protocols between architect and enginnering staff with Director and University administration.


Chancellor's Intern Fellow, UCLA

University Of California Los Angeles
09.1980 - 09.1981

Taught Western Civilization 1A, 1B and !C for two years as departmental highest honors student


Appointed the Chancellor's Intern Fellowship in History to the Masters and PhD programs, full four year graduate scholarship.

Assistant to the President

The Gerrity Company
01.1980 - 01.1981

Setup and admin computer operations for commercial realestate developer.

Education

Master of Arts - History/European Intellectual History

University of California - Los Angeles
Los Angeles, CA
06.1981

Bachelor of Arts - History And Philosophy of Science And Technology

University of California, Los Angeles
Los Angeles, CA
06.1979

Skills

  • Debugging
  • Technical Issue Analysis
  • Application Installations
  • Application Support
  • User Documentation and Training
  • Oracle and SQL database management
  • Linux O/S administration
  • Extensive customer/client communications and issue resolution

Accomplishments

  • Technical and Client Support Employee of the Year Award (2009) in SCT/Sungard Higher Education/Ellucian Client Services Dept (one of 575 employees).
  • Recipient of highest departmental honors and national award in History at UCLA (National Justin Turner Award. This was the basis for the UCLA Chancellor's Intern Fellowship, the hignest departmental honor for one incoming graduate student per academic department. This involves two years of teaching at the undergraduate level and funds the Masters and PhD.
  • In all positions, consistent outstanding annual performance reviews.
  • Consistently rated outstanding/above expectations in monthly client satisfaction surveys and annual performance reviews.

Timeline

Principal Technical Support Analyst

Ellucian, SunGard Higher Education, SCT
07.1995 - 02.2021

Senior Administrative Analyst II/Prog Analyst II

University Of California, San Diego,
01.1987 - 07.1995

Assistant to Dean of Student Affairs, PSFA, SDSU

San Diego State University
01.1985 - 01.1987

Assistant to the Director Physical Planning

University Of California, Irvine
01.1981 - 02.1985

Chancellor's Intern Fellow, UCLA

University Of California Los Angeles
09.1980 - 09.1981

Assistant to the President

The Gerrity Company
01.1980 - 01.1981

Master of Arts - History/European Intellectual History

University of California - Los Angeles

Bachelor of Arts - History And Philosophy of Science And Technology

University of California, Los Angeles
Don Gaarder