Don Gallant
Old Town,Maine
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer/patient relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager of Patient Service Reps
Northern Light Acadia Hospital
01.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced patient satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Supervisor
Northern Light Acadia Hospital
10.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved patient satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
PSR (Patient Service Rep)
Northern Light Health Acadia Hospital
12.2019 - Current
- Work with scheduling appointments, patient communication via in person, by phone, and video conference
- Provide customer service and team support using client data bases, email, Zoom, and Lync (Skype) messaging
- Team leader and work with supervisors to create a more cohesive team environment between departments, by helping implement new office procedures. When the pandemic I worked on the team that started implementing Zoom for patient appointments, helped set up protocols, worked with patients and staff on technical issues.
- Confidentiality is especially important as well as following HIPPA guidelines and protocols.
Website Editor
Realty Website/Social Media Data Entry
08.2009 - Current
- Enter real estate client data information into websites and databases, maintain real estate listings on websites and social media sites daily
- Provide client support via email
- Create client data bases as well as create visual aids.
- Brochures, flyers, and visual tours, to help sell real estate properties for Maine Outdoor Properties Team @Realty of Maine.
Billing Clerk
Bloomer Russell Beaupain
02.2019 - 12.2019
- worked with Accounts receivable and billing using a program called Smokeball
- Ran weekly and monthly reports for a 5-attorney law firm
- Worked with clients, process payments over the phone and in person via cash, cc, debit card, and checks
- Customer service was a high priority as well as confidentiality.
Front Desk Receptionist
Broadway Veterinary Clinic VPP
08.2018 - 02.2019
- Strong customer service skills, I dealt with the public every day
- Worked with access to sensitive client/patient medical information in a veterinary hospital
- Sold products for animals daily that were recommended by the veterinarians.
- Ran end of day reports, credit card transactions, and cash handling
- Assisted in filing, and strong client/patient relations.
Accounting Support Specialist CL3
University of Maine Systems
07.2012 - 11.2015
- As a workload supervisor I provided accounts payable and reconciliation support to the Office of Procurement
- Oversaw scheduling staff workloads, managing projects, and reporting to the board of directors and department managers
- Knowledgeable with recording payments and expenses using PeopleSoft and Maine Marketplace
- Built daily, weekly, and monthly spreadsheets for reporting to other Strategic Procurement officers
- Customer service was provided daily to 8 campuses as well as hundreds of vendors via telephone, email, or in person.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ05.2025
Associate of Applied Science - IT Networking
Eastern Maine Community College
Bangor, ME05.2023
Associate of Applied Science - Career Studies
Eastern Maine Community College
Bangor, ME12.2021
Skills
- Customer service (20 years)
- Maine Street (2 Years)
- PeopleSoft (5 years)
- Online advertising and social media (10 years)
- IT Customer service (2 Year)
- Wordpress (2 Year)
- New old Stamp
- GoDaddy(6years)
- Working with ihouse building a real estate website (15 years)
- Supervisory
- Inventory
- Keyholder
- General Accounting
- Bookkeeping
- Office equipment
- Scheduling
- Team player or work individually
- Administrative
- Working in the healthcare field (4 years)
- Cerner
- Power Chart
- Millennium
- Experian (4year)
- Cash-ups and Deposits (10 years)
- Outlook
- Excel
- Microsoft Office
- Accounts payable (7 years)
- Computer Data Entry (16 years)
- Online Communication
- Virtual meetings
- Google Sheets
- Docs
- Hangout
- Gmail
- Cloud sharing and Storage (15 years)
- Accurately Maintaining Sensitive Records (15 years)
- Food Service and preparation (10 years)
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Staff Development
- Policy Implementation
- Schedule Preparation
- Performance Evaluations
- Business Administration
- Key Performance Indicators
- Expectation setting
- Teamwork and Collaboration
- Decision-Making
- Computer Skills
- Effective Communication
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Organizational Skills
- Team Development
- Hiring and Training
- Task Delegation
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Professional and Courteous
- Documentation And Reporting
- Negotiation and Conflict Resolution
- MS Office
- Good Judgment
- Process Improvement
- Active Listening
- Interpersonal Relations
- Schedule Management
- Employee Development
- Self Motivation
- Reliability
- Adaptability
- Idea Development and Brainstorming
- Onboarding and Orientation
- Technical Proficiency
- Team Collaboration
- Written Communication
- Interpersonal Skills
Accomplishments
- Supervise team of 16 staff members.
- Achieved successful department change to create a more efficient process flow by working with other department leaders with accuracy and efficiency.
- Collaborated with team of 4 in the implementation of system wide process changes.
Additional Information
I can work well independently, and I am also skilled in working in a team environment and collaborating with co-workers and management toward a common goal. I have experience in helping clients and staff with online support for various programs like ZOOM, supervising a team of 5-20 people along with holding management and staff meetings, including preparing and executing teaching and education classes. I also earned my SDI, (Supervisory Development Institute) certificate from the University of Maine in 2015.
Certification
- Basic Life Support Certification (BLS)
- Working on MHRT/C Certification
Timeline
Manager of Patient Service Reps
Northern Light Acadia Hospital
01.2023 - Current
Supervisor
Northern Light Acadia Hospital
10.2021 - Current
PSR (Patient Service Rep)
Northern Light Health Acadia Hospital
12.2019 - Current
Billing Clerk
Bloomer Russell Beaupain
02.2019 - 12.2019
Front Desk Receptionist
Broadway Veterinary Clinic VPP
08.2018 - 02.2019
Accounting Support Specialist CL3
University of Maine Systems
07.2012 - 11.2015
Website Editor
Realty Website/Social Media Data Entry
08.2009 - Current
Bachelor of Science - Business Management
University of Phoenix
Associate of Applied Science - IT Networking
Eastern Maine Community College
Associate of Applied Science - Career Studies
Eastern Maine Community College
- Basic Life Support Certification (BLS)
- Working on MHRT/C Certification
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