Don Givens
Alameda,CA
Summary
Self-motivated Territory Sales Manager with 7-year background in managing accounts for assigned territories and selling products ethically and with market-driven approaches. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Skillfully enhance distribution and availability of products to achieve targeted territorial growth through persuasive brand imaging.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Territory Sales Manager
Oldcastle Materials
08.2017 - Current
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Increased sales revenue by developing and implementing strategic territory plans.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Sales Consultant
System Pavers
05.2008 - 08.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Sales Design Consultant
California Closet Company
01.2006 - 11.2007
- Developed persuasive sales presentations showcasing unique design solutions tailored to specific client needs.
- Established credibility as a trusted advisor by staying current on industry trends, market conditions, and competitive landscape analysis.
- Delivered exceptional customer service through in-depth product knowledge, understanding client preferences, and offering suitable solutions.
- Increased sales by developing and maintaining strong relationships with clients and identifying their design needs.
- Conducted comprehensive consultations to assess client needs, offer expert advice, and present tailored design solutions.
- Streamlined the sales process by efficiently managing a pipeline of prospective clients from initial contact to project completion.
- Exceeded sales targets consistently through diligent prospecting efforts and effective negotiation skills in closing deals.
Small Business Owner
Batting Cages
01.2001 - 05.2007
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Frozen Food Manager
Safeway
06.1993 - 12.2005
- Developed and implemented staff training programs to improve overall team performance and productivity.
- Established effective communication channels between team members, fostering a positive work environment and enhancing teamwork capabilities.
- Managed loss prevention efforts, reducing waste and improving profitability.
- Enhanced customer satisfaction with timely product restocking and maintaining organized freezer displays.
- Helped facilitate a safe working environment by conducting routine safety checks on equipment and following established protocols.
- Improved inventory management by implementing a more efficient tracking system.
- Maintained cleanliness standards throughout the department, ensuring compliance with health regulations.
- Oversaw quality control processes to ensure products met safety standards and adhered to company guidelines.
- Streamlined order processing for faster turnaround times and increased sales volume.
Food Clerk
Safeway
05.1989 - 05.1993
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Prepared high-quality food items, adhering to recipes and presentation standards for customer enjoyment.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Arranged items in display cases to promote sales.
- Resolved customer inquiries or concerns promptly, maintaining professionalism and fostering positive relationships.
- Contributed ideas during team meetings that led to process improvements and enhanced workplace morale.
- Adhered strictly to all company policies regarding sanitation, allergen control measures, preventing cross-contamination of foods.
- Assisted in the training of new employees, sharing best practices and expertise for successful onboarding experiences.
Variety Department Manager
Safeway
04.1988 - 05.1989
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Established clear performance expectations for staff members which led to increased accountability.
General Merchandising Clerk
Safeway
06.1986 - 05.1988
- Conducted price checks for customers, resolving discrepancies quickly to ensure satisfaction.
- Handled customer inquiries professionally, providing accurate information about products and services available instore.
- Collaborated with store management to develop promotional strategies, increasing foot traffic and overall revenue.
- Contributed to a positive workplace culture through effective communication with colleagues and supervisors alike.
- Processed customer transactions efficiently, ensuring accurate pricing and timely service.
- Supported inventory control efforts by diligently documenting incoming shipments and reporting any discrepancies promptly.
- Provided valuable input during team meetings, offering suggestions for process improvements that resulted in increased efficiency.
- Assisted in the planning and execution of seasonal floor resets, resulting in an attractive shopping environment for customers.
- Facilitated smooth operations during peak hours by assisting with crowd control measures when necessary.
Education
High School Diploma -
Alameda High School
Alameda, CA05.1982
Skills
- Sales closing
- Territory Growth
- Sales Tracking
- Sales Presentations
- Lead prospecting
- Salesforce
- Business Management
- New Account Development
- Relationship Building
- Sales Forecasting
- Client Communication
- Deadline-oriented
- AutoCAD expertise
Certification
- CSP - Certified Sales Professional
Timeline
Territory Sales Manager
Oldcastle Materials
08.2017 - Current
Sales Consultant
System Pavers
05.2008 - 08.2017
Sales Design Consultant
California Closet Company
01.2006 - 11.2007
Small Business Owner
Batting Cages
01.2001 - 05.2007
Frozen Food Manager
Safeway
06.1993 - 12.2005
Food Clerk
Safeway
05.1989 - 05.1993
Variety Department Manager
Safeway
04.1988 - 05.1989
General Merchandising Clerk
Safeway
06.1986 - 05.1988
High School Diploma -
Alameda High School
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