Don Heilman
Box Elder,SD
Summary
Dynamic Owner Operator with extensive experience at Senske Transfer, excelling in customer relations and small business operations. Proven track record of enhancing client satisfaction through relationship building and efficient processes. Skilled in verbal communication and adept at machinery maintenance, ensuring timely and secure deliveries while fostering strong client connections.
Overview
27
27
years of professional experience
Work History
Owner Operator/Semi Truck Driver
Senske Tranfer
09.1997 - 01.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Coordinated with supply chain partners to ensure timely delivery of raw materials, preventing production stoppages.
- Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow.
- Made sure that products were produced on time and are of good quality.
- Supported dispatchers by providing real-time updates on delivery progress, allowing for adjustments to schedules as needed.
- Maximized vehicle lifespan by conducting regular inspections and promptly addressing any necessary repairs or maintenance needs.
- Communicated effectively with customers upon arrival at delivery sites, ensuring smooth handover of shipments while adhering to company protocols.
- Prevented cargo damage during transit by securely fastening loads using straps, chains, or other appropriate equipment.
- Streamlined paperwork processes by accurately completing all necessary documentation related to shipments, including bills of lading and proof of delivery receipts.
- Ensured accurate and timely deliveries by thoroughly checking load manifests against actual cargo.
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Languages
English
Professional Working
Timeline
Owner Operator/Semi Truck Driver
Senske Tranfer
09.1997 - 01.2025
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