Don Henderson
Anniston,AL
Summary
Dynamic Business Development Manager at B.R. Williams Trucking Inc. with a proven track record in relationship building and strategic planning. Enhanced client satisfaction through exceptional service and innovative solutions, driving repeat business. Skilled in team leadership and decision-making, fostering a culture of continuous improvement and operational excellence.
Overview
32
32
years of professional experience
Work History
Business Development Manager
B.R. Williams Trucking Inc.
05.2007 - 10.2025
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Represented company and promoted products at conferences and industry events.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Built relationships with customers and community to establish long-term business growth.
Director of Warehouse Facilities
B.R. Williams Trucking Inc.
03.2019 - 10.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Director of Distribution Operations
B.R. Williams Trucking Inc.
04.2015 - 03.2019
- Improved distribution efficiency by streamlining processes and implementing innovative solutions.
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Maintained a safe work environment, conducting regular safety training sessions for staff.
- Streamlined order fulfillment procedures by implementing advanced software systems that improved accuracy rates in picking, packing, shipping stages.
- Managed inventory levels effectively, reducing stock discrepancies and preventing product shortages.
- Conducted regular audits of distribution processes to identify areas for improvement and ensure compliance with internal standards and external regulations.
- Fostered a culture of continuous improvement within the team by encouraging open feedback and innovative problem-solving approaches.
- Optimized warehouse layout to maximize storage capacity while maintaining easy access to products for efficient picking and packing processes.
- Provided exceptional leadership to the team by setting clear expectations, fostering open communication, and encouraging professional development opportunities.
- Increased client retention by providing superior customer service.
Warehouse Operations Manager
B.R Williams Trucking Inc.
12.1995 - 04.2015
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
- Created an open line of communication between warehouse staff members and upper management, fostering transparency across all levels within the organization.
- Organized storage layouts, resulting in increased accessibility of items and improved worker efficiency during retrieval tasks.
- Optimized order picking processes, leading to faster fulfillment times and improved customer experience.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Integrated warehouse operations with existing and new business processes.
- Promoted brand at industry events and through ongoing networking efforts.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Driver
B.R. Williams Trucking Inc.
12.1993 - 12.1995
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
Education
Associate of Applied Science - Industrial Electronics
Gadsden State Community College
Anniston, AL12-1985
Skills
- Team leadership
- Business development and planning
- Customer service
- Decision-making
- Relationship building and management
- Client relationship building
- Strategic planning
Timeline
Director of Warehouse Facilities
B.R. Williams Trucking Inc.
03.2019 - 10.2024
Director of Distribution Operations
B.R. Williams Trucking Inc.
04.2015 - 03.2019
Business Development Manager
B.R. Williams Trucking Inc.
05.2007 - 10.2025
Warehouse Operations Manager
B.R Williams Trucking Inc.
12.1995 - 04.2015
Driver
B.R. Williams Trucking Inc.
12.1993 - 12.1995
Associate of Applied Science - Industrial Electronics
Gadsden State Community College
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