Don Kilkenny
Albany,GA
Summary
Dynamic leader with a proven track record at Fastenal, excelling in customer engagement and revenue growth. Leveraged CRM software and exceptional communication skills to forge strong business partnerships, driving significant market share expansion. Expert in business development and team collaboration, consistently exceeding sales targets through strategic planning and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Account Specialist
Fastenal
03.2019 - 07.2024
- Negotiated contracts with clients, securing long-term business partnerships and fostering mutual growth opportunities.
- Proactively identified upselling or cross-selling opportunities within existing accounts for increased revenue generation and margin growth.
- Increased sales revenue by developing and maintaining strong relationships with key accounts.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Maintained accurate records of all sales activities, utilizing CRM software to track progress and ensure timely follow-up with clients.
- Analyzed sales data to identify areas of improvement, implementing targeted strategies for increased success rates.
- Coordinated with internal teams to ensure timely delivery of products or services, resulting in high levels of customer satisfaction.
General Manager
Fastenal
11.2010 - 03.2019
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
No Degree - Finance
University of Georgia
Athens, GAAssociate of Arts - Business
Darton State College
Albany, GA12.1988
Skills
- Customer Engagement
- Revenue Growth
- CRM Software
- Territory Growth
- Business Development
- Excellent Communication
- Problem-Solving
- Problem-solving abilities
- Team Collaboration
- Sales Techniques
Timeline
Account Specialist
Fastenal
03.2019 - 07.2024
General Manager
Fastenal
11.2010 - 03.2019
No Degree - Finance
University of Georgia
Associate of Arts - Business
Darton State College