Summary
Overview
Work History
Education
Skills
Timeline
Generic

Don Krause

Petaluma

Summary

Accomplished leader with expertise in branch operations management and customer service, previously at Win Supply. Enhanced customer satisfaction and drove revenue growth by strengthening client relationships and implementing effective sales strategies. Demonstrated excellent time management and attention to detail, increasing branch profitability by 15% through cost-saving measures and streamlined processes.

Overview

25
25
years of professional experience

Work History

Branch Manager

Win Supply
03.2017 - 06.2025
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

General Manager

Watersavers Irrigation
03.2000 - 09.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Education

No Degree - Business

Santa Rosa Junior College
Santa Rosa, CA

High School Diploma -

Analy High School
Sebastopol, CA
06-1984

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Attention to detail
  • Excellent work ethic
  • Staff management
  • Operations management

Timeline

Branch Manager

Win Supply
03.2017 - 06.2025

General Manager

Watersavers Irrigation
03.2000 - 09.2016

No Degree - Business

Santa Rosa Junior College

High School Diploma -

Analy High School

Similar Profiles

CREATE PROFILE