Don Lansdale
Maricopa,AZ
Summary
Experienced U.S. Air Force veteran and international retail franchise owner with a strong background. Confident in my ability to contribute positively. Over 25 years of honed skills in providing exceptional customer service. Possess a comprehensive understanding of the retail industry, well-versed in all aspects of the field. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
38
38
years of professional experience
Work History
Sales Associate
Home Depot
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Sales Associate
Home Depot
03.2024 - 09.2024
- Experienced and friendly customer service
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Casino Event, Promotions & Entertainment
Harrah's Ak Chin Casino
01.2017 - 01.2019
- Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.
- Greeted event participants and provided engaging experience.
- Built strong relationships with media partners, securing valuable coverage and exposure for events across various platforms.
- Increased event attendance by implementing creative promotional strategies and engaging marketing materials.
- Enhanced the client experience by providing exceptional customer service and clear communication throughout the event promotion process.
Owner/Operator
UPS STORE
01.1987 - 01.2001
- Provided world class customer service with two locations and managed 30 part-time employees
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
- Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
Education
Associate of Arts - Media Studies
Lansing Community College
Lansing, Michigan01-2005
High School Diploma -
Berrien Springs High School
Berrien Springs, MI06-1971
Skills
- Computer
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Verbal/written communication
- Stocking and Receiving
- Conflict Resolution
- Store Opening and Closing
Hobbies and Interests
- Golf
- Podcasting
- Audiobook Narration
Projects
Professional Podcaster and Audiobook Narrator, 01/01/17, 12/31/19
Timeline
Sales Associate
Home Depot
09.2024 - Current
Sales Associate
Home Depot
03.2024 - 09.2024
Casino Event, Promotions & Entertainment
Harrah's Ak Chin Casino
01.2017 - 01.2019
Owner/Operator
UPS STORE
01.1987 - 01.2001
Associate of Arts - Media Studies
Lansing Community College
High School Diploma -
Berrien Springs High School
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