Don Lewis
Tabor City,NC
Summary
Well-rounded individual with a Associates in Arts Degree. Able to resolve issues with quickness and efficiency . Pursuing a Job in quality assurance or business analytics.
Overview
8
8
years of professional experience
Work History
Evening Manager
Club WYNDHAM
Pompano Beach, FL
12.2023 - Current
- Trained new employees on proper cash handling, store policies, and customer service standards.
- Managed closing procedures, including balancing the register and preparing bank deposits.
- Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Assistant Guest Services Manager
Club WYNDHAM
Pompano Beach, FL
07.2023 - 12.2023
- Analyzed customer feedback surveys in order to assess current service levels and identify potential areas for improvement.
- Resolved conflicts between customers and staff members in an effective manner while ensuring that company policies were adhered to at all times.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored inventory levels in order to ensure that adequate supplies were available at all times.
Front Desk Supervisor
Wyndham
North Myrtle Beach, SC
04.2022 - 07.2023
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Handled large amounts of money
Front Desk Associate
Wyndham
North Myrtle Beach, SC
07.2021 - 04.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phone and emails to make reservations and take guest information.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
Produce Associate
Food Lion
Longs, SC
10.2020 - 06.2021
- Restocked produce and removed expired or damaged merchandise.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Assisted customers with product, promotion and policy information.
- Prepared cut vegetables and fruits and packaged for purchase.
- Assisted with weekly and monthly inventory audits and rotated stock to reduce waste.
Guest Service Associate
Wyndham Westwinds
North Myrtle Beach, SC
07.2018 - 08.2019
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Was able to diffuse situations involving various exasperated guest.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Was flexible and worked in other departments including maintenance and housekeeping
Cashier Associate
BI-LO, North Myrtle Beach
02.2017 - 07.2018
- Scanned customers orders and handle cash on a daily basis.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Adhered to all company and OSHA-defined protocols for workplace safety
Sandwich Artist
Subway
Tabor City, NC
07.2016 - 01.2017
- Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
- Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
- Assisted in preparing food by cutting, chopping and marinating meats, vegetables.
- Maintained the store without any assistance or oversight.
- Calculated the profits on a daily basis and secured the money in a company safe.
Education
Associate of Arts - Business
Southeastern Community College
High School Diploma -
Columbus Career And College Academy
Skills
- Obtained the honor of Eagle scout
- Developed strong leadership skills through role as assistant senior scout
- Very great with guest/customers
- Gets along with others well and can adapt to most situations
- CPR certified
- Payment processing
- Security monitoring
- Merchandise restocking
- ID verification
- Cash register operation
- Food handling
Timeline
Evening Manager
Club WYNDHAM
12.2023 - Current
Assistant Guest Services Manager
Club WYNDHAM
07.2023 - 12.2023
Front Desk Supervisor
Wyndham
04.2022 - 07.2023
Front Desk Associate
Wyndham
07.2021 - 04.2022
Produce Associate
Food Lion
10.2020 - 06.2021
Guest Service Associate
Wyndham Westwinds
07.2018 - 08.2019
Cashier Associate
BI-LO, North Myrtle Beach
02.2017 - 07.2018
Sandwich Artist
Subway
07.2016 - 01.2017
Associate of Arts - Business
Southeastern Community College
High School Diploma -
Columbus Career And College Academy
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