Don Mancuso
Brooklyn,New York
Summary
I have over 20+ years of successful sales leadership and sales department development and I have over 11 years as a sales leader in the VoIP Telecommunications industry.
Overview
24
24
years of professional experience
Work History
Vice President of Business Development
BBO Solutions
Great Neck, NY
10.2023 - Current
- Introduced and contracted their most successful lead stream
- Took ownership of the SMB PBX named TeliDesk with responsibilities pertaining to Sales and Marketing
- Improved customer onboarding process including credit card retrieval, porting, phone shipment, CRM and proposal software
- Lead daily sales meetings
- Cold Outreach utilizing ZenDesk Sell and Seamless AI
Business Development Executive
TeleGo
Brooklyn, NY
09.2022 - 10.2023
- Established Account Management process.
- Maintained a database of customers for future follow-ups using PipeDrive
- Sales demos for potential clients
- Close rate was over 80% from inbound leads
- Handled Agent accounts, including onboarding
Sales and Marketing and Consultant
After, Inc
05.2021 - 09.2021
- One of the world’s largest traditional extended warranty companies
- Looking to transition into a SaaS company
- Clients part of Fortune 500 include John Deer and Amazon.com Offered consultations on hiring and training sales reps, CRM’s including Hubspot as well as inbound lead sourcing.
Sales Manager
OnSIP Powered by Intrado
03.2013 - 03.2021
- Developed OnSIP into the Telecommunications leader it is today. Acquired by Intrado and then resold to Ooma.
- Lead a team of 6 sales representatives that brought in over 5 Million dollars a year in SMBs.
- I started off as a Sales Rep and became a Sales Manager in year 4
- I Hired, trained and managed sales representatives
- Guided sales representatives in cold outreach, this included email sequences and cold calls
- Utilized Salesforce and Looker for data insights into the sales and marketing teams
- Developed customer persona targets with marketing where to target new leads and how to talk to each persona
- Phone call and Email sequence quality assurance
- Lead productive and energized daily sales meetings
- Worked closely with marketing and customer success teams
- Customers included SpaceX, Mozilla, STRIPE, Twilio Cisco and iHeartRadio
General Manager
Toco Warranty
Los Angeles
08.2004 - 11.2009
- Hired and trained sales representatives
- Developed training department
- Hired and trained customer support
- Trained sales representatives to become sales managers
- Led sales meetings for both the AM and PM shifts
- Oversaw creation of employee handbook
- Oversaw employee terminations
- Worked with ownership to develop sliding scale pay structure plus daily cash spiffs
Sales Trainer
1800-Flowers
Carle Place, NY
02.2000 - 05.2003
- Hired and trained over 300 employees on sales process and procedure
- Updated training manual
- Hosted day and evening classes for new hires
- Worked with leadership to motivate sales representatives during busy holiday seasons
Education
BA -
Hofstra University
Skills
- Hiring and training sales representatives
- Sales and marketing operations
- Data-driven decision making
- Customer persona targeting
- Phone call and email sequences
- Inbound/ Outbound lead sourcing
- Team management and collaboration
- Salesforce, HubSpot, Looker, PipeDrive, ZenDesk Sell and Seamless AI
- Sold and trained Cisco, Broadsoft, Asterisk, FreeSWITCH and Casandra PBXs
Timeline
Vice President of Business Development
BBO Solutions
10.2023 - Current
Business Development Executive
TeleGo
09.2022 - 10.2023
Sales and Marketing and Consultant
After, Inc
05.2021 - 09.2021
Sales Manager
OnSIP Powered by Intrado
03.2013 - 03.2021
General Manager
Toco Warranty
08.2004 - 11.2009
Sales Trainer
1800-Flowers
02.2000 - 05.2003
BA -
Hofstra University
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