Don Mcconnell
Senior Operations Manager
Dayton,OH
You don't build a business. You build people, and people build the business.
Zig Ziglar
Summary
Goal-oriented Operations Manager delivering practical strategies to drive productivity, personnel retainment and process optimization. Excels in creative problem solving on complex operational issues. Proven success providing leadership to direct reporting managers and team members.
Overview
20
20
years of professional experience
Work History
Senior Operations Manager
M3 DIVERSIFIED SOLUTIONS
Dayton, OH
12.2021 - Current
- Managed Multiple 1099 contractors across region (Ohio & Western PA)
- Directly managed $100M annual contract for retail home improvement chain
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved safety procedures to create safe working conditions for workers.
Senior Operations Manager
Morris Furniture Company
Fairborn, OH
12.2020 - 12.2021
- Oversaw staff and sub-contractor performance review assessments.
- Provided leadership for continual management and employee training initiatives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Senior Operations Manager
Promend Services
12.2016 - 12.2020
- Oversaw staff and sub-contractor performance review assessments.
- Prepared documents for internal and external audits.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Developed and initiated projects, managed costs, and monitored performance.
- Fostered relationships with vendors to promote positive working relationships.
- Modified and directed project plans to meet organizational needs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Operations Manager
GAPI USA
Dayton, Ohio
10.2015 - 11.2016
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Reviewed shift reports to understand current numbers and trends.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Investigated and resolved departmental non-conformances.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Export Logistics Manager
FRUTAROM USA
Cincinnati, Ohio
10.2014 - 10.2015
- Managed Export shipments from US to 41 countries
- IATA, IMO, USDOT Hazmat certifications
- Directed shipping and receiving of wide range of products daily.
- Conducted research to address shipping errors and packaging mistakes.
- Negotiated with multiple different freight companies and received annual contracts resulting in cost savings of 6%.
- Implemented new strategies to improve processes, systems and behavior.
- Managed monthly freight cost reporting processes.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
Cavalry Scout
Ohio Army National Guard
, Ohio
09.2009 - 12.2013
- Prepared mission equipment for deployment and secured vehicles prior to transport.
- Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
- Developed, resourced and executed squad's various strength and training strategies to improve mission readiness in tactical fields.
- Communicated updates on task completion to supervisors, maintaining smooth operations.
35M Human Intelligence Collector
United States Army
06.2003 - 09.2009
- 19D – CAVALRY SCOUT
- 35M - Human Intelligence Collector
- Collected information about enemy strengths, movements and activities.
- Produced multi-source intelligence reports and products for different agency customers.
- Created useful and timely intelligence products to support field operations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Skills
Coaching and mentoring
Relationship building
Organization and Time Management
Critical Thinking
Staff training/development
Management information systems
Supply chain distribution
Cost reduction strategies
Operations management
Effective leader
Delegation
Recruitment
Employee scheduling
Inventory management
PPE Compliance
Employee reviews
Attention to Detail
Dependable and Responsible
Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Operations Manager - M3 DIVERSIFIED SOLUTIONS
12.2021 - Current
Senior Operations Manager - Morris Furniture Company
12.2020 - 12.2021
Senior Operations Manager - Promend Services
12.2016 - 12.2020
Operations Manager - GAPI USA
10.2015 - 11.2016
Export Logistics Manager - FRUTAROM USA
10.2014 - 10.2015
Cavalry Scout - Ohio Army National Guard
09.2009 - 12.2013
35M Human Intelligence Collector - United States Army
06.2003 - 09.2009