Summary
Overview
Work History
Education
Skills
Current Certification
Certification
Timeline
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Don McCrea

Pennsauken,NJ

Summary

To serve in a position with a developing organization that will utilize my technical, analytical, and leadership skills.

Capable of an Internship due to a solid background in academic projects and extracurricular activities. Successfully contributed to team projects and demonstrated leadership in student organizations.

Skilled in research and problem-solving, with track record of effective communication and time management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Volunteer / Student (TRIO -CCC)

Camden County College
  • Assist when asked
  • Work with a Coach

Technical Support Specialist (Lead Tech)

Camden County College
02.2006 - 12.2011
  • Complete university/college computer classroom set-ups with network and software installations.
  • Perform repairs and updates / upgrades to computer hardware and software.
  • Perform remote and on-site problem solving, support major computer systems and laptop deployments.
  • Test and evaluate proposed hardware / software solutions for compatibility with existing systems and network and provide recommendations.
  • Responsible for handling higher level, visible, sensitive projects through to project reporting
  • Facilitate the implementation of desktop standards for large computer deployments.

Merchandise Senior

Best Buy Co., Inc.
  • Regularly exceeded weekly and monthly departmental audits with 90% or higher
  • Level 2 Technician for in-store complete computer set-ups; installation of all display boards and circuit boards, and overall store computer and electronic maintenance

Audio Supervisor

Best Buy Co., Inc.
  • Aided in training other department supervisors.
  • Consistently exceeded corporate goals above 5%-10% monthly

Video Senior/Supervisor

Best Buy Co., Inc.
  • Awarded first place in regional promotions for top sales.
  • Awarded MVP for dedication to team.

Store Manager

Famous Footwear
06.2004 - 04.2005
  • Store management and operation: selling of footwear and like products with outstanding customer service, tracking of specific financial goals, budgets, payroll and implementation of policies and procedures.
  • Highest raise in the district based on performance.

Store Manager

Lori’s Hallmark Hospital Gift Shop
09.2003 - 06.2004
  • Store management and operations: selling of wide variety of products and services with improved customer service.
  • Liaison between store and hospital for special activities and events.
  • Achieved and exceeded store goals monthly.
  • Salary increased based on performance in 3 months.

Merchandise Supervisor/Manager

Best Buy Co., Inc.
07.1997 - 07.1999
  • Assisted with decisions regarding hiring, termination, and recommending salaries. Provided orientation training, departmental training, work direction, discipline, and performance reviews.
  • Increased total store audits from 88% to 97%, increasing District rank from 5th to 2nd.

Materials Planner/Inventory Manager

United States Air Force
10.1992 - 08.1997
  • Supervised operations of four material facilities and distribution buildings
  • Performed item and monetary accounting, computed requirements, determined allowances and controlled funds for all four facilities.
  • Maintained and aided in set-up of an Ms-Dos and Unix based inventory system for each facility.
  • Ensured an inventory accuracy rate of 100%
  • Created a batch file computer system to ensure all warehouse changes, requests and updates were performed timely and without error.
  • Enabled quick and accurate research of pertinent information for all documents during post-post operations (manual operations exercise for power loss)

Sales Rep

Vector Marketing, Corp.
08.2000 - 09.2000
  • Set up appointments to show demonstrations of the Vector products to produce sales.

Part-time Teller

First Union Bank, Corp.
03.2000 - 03.2000
  • Cash handling for all types of transactions

Manager in training for Computer Sales and Accessories

The Wiz
09.1995 - 07.1997
  • Aided Department Managers in all phases of daily operations
  • Increased sales by 10%-15% every month with changing layouts
  • Assisted in departmental layout and store grand opening.

Mail Clerk (seasonal)

United States Postal Service
10.1992 - 08.1995
  • Worked as an automation clerk. Sorted mail in and out of distribution center and airport.

Inside Sales Rep

Speck Industrial Controls
  • Sale and distribution of electrical/Industrial parts and equipment, working in the inside sales department as a representative for a variety local and international companies.

Education

Associate of Science - Computer Science

Camden County College
Blackwood, NJ
12.2025

Cybersecurity – Computer Forensics

Camden County College
Cherry Hill, NJ
01.2025

Microsoft Upgrade Training

Camden County College
Cherry Hill, NJ
01.2006

Computer Programming/Design

Camden County College
Blackwood, NJ
01.2002

Network Engineering and Management

Computer Learning Centers, Inc.
Cherry Hill, NJ
01.2000

Info Srves, Bus. Management

Rutgers University
Camden, NJ
01.1992

Bus. Management, Accounting

St. Joseph’s University
Philadelphia, PA
01.1991

Business (Acct)/ College Prep

Bordentown Regional HS
Bordentown, NJ
01.1988

Network Engineering and Management

Burlington Co. College
Pemberton, NJ
01.1988

Skills

  • Hardware: Software: Operating Sys: Networks:
  • Office and Classroom setups
  • Multi-campus Customer service
  • MS and IT software Instructor
  • Team development
  • Repair and Research development
  • Data entry - Documentation
  • Networking Management
  • Administrative support
  • Operations support
  • Problem-solving

Current Certification

Microsoft Professional (MCSE) OSs before 2019

Comptia A+

Novell NetWare CNA

Comptia Linux -CEU

Macromedia Flash -CEU

Future Certs: Cisco CCNA, Cyber security, +


Certification

  • GAP TIME: 12/2012-2022
  • Unemployed – Self-employed – PC Repair 2011-2012
  • Cancer – Laryngeal / throat cancer (vocal cord) Chemotherapy & Hospital time Treatment + Recovery 2012-2022
  • Uk Long-short term stay 2019-2022

Timeline

Technical Support Specialist (Lead Tech)

Camden County College
02.2006 - 12.2011

Store Manager

Famous Footwear
06.2004 - 04.2005

Store Manager

Lori’s Hallmark Hospital Gift Shop
09.2003 - 06.2004

Sales Rep

Vector Marketing, Corp.
08.2000 - 09.2000

Part-time Teller

First Union Bank, Corp.
03.2000 - 03.2000

Merchandise Supervisor/Manager

Best Buy Co., Inc.
07.1997 - 07.1999

Manager in training for Computer Sales and Accessories

The Wiz
09.1995 - 07.1997

Materials Planner/Inventory Manager

United States Air Force
10.1992 - 08.1997

Mail Clerk (seasonal)

United States Postal Service
10.1992 - 08.1995

Volunteer / Student (TRIO -CCC)

Camden County College

Merchandise Senior

Best Buy Co., Inc.

Audio Supervisor

Best Buy Co., Inc.

Video Senior/Supervisor

Best Buy Co., Inc.

Inside Sales Rep

Speck Industrial Controls

Cybersecurity – Computer Forensics

Camden County College

Microsoft Upgrade Training

Camden County College

Computer Programming/Design

Camden County College

Network Engineering and Management

Computer Learning Centers, Inc.

Info Srves, Bus. Management

Rutgers University

Bus. Management, Accounting

St. Joseph’s University

Business (Acct)/ College Prep

Bordentown Regional HS

Network Engineering and Management

Burlington Co. College

Associate of Science - Computer Science

Camden County College
Don McCrea