Don McCrea
Pennsauken,NJ
Summary
To serve in a position with a developing organization that will utilize my technical, analytical, and leadership skills.
Capable of an Internship due to a solid background in academic projects and extracurricular activities. Successfully contributed to team projects and demonstrated leadership in student organizations.
Skilled in research and problem-solving, with track record of effective communication and time management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Volunteer / Student (TRIO -CCC)
Camden County College
- Assist when asked
- Work with a Coach
Technical Support Specialist (Lead Tech)
Camden County College
02.2006 - 12.2011
- Complete university/college computer classroom set-ups with network and software installations.
- Perform repairs and updates / upgrades to computer hardware and software.
- Perform remote and on-site problem solving, support major computer systems and laptop deployments.
- Test and evaluate proposed hardware / software solutions for compatibility with existing systems and network and provide recommendations.
- Responsible for handling higher level, visible, sensitive projects through to project reporting
- Facilitate the implementation of desktop standards for large computer deployments.
Merchandise Senior
Best Buy Co., Inc.
- Regularly exceeded weekly and monthly departmental audits with 90% or higher
- Level 2 Technician for in-store complete computer set-ups; installation of all display boards and circuit boards, and overall store computer and electronic maintenance
Audio Supervisor
Best Buy Co., Inc.
- Aided in training other department supervisors.
- Consistently exceeded corporate goals above 5%-10% monthly
Video Senior/Supervisor
Best Buy Co., Inc.
- Awarded first place in regional promotions for top sales.
- Awarded MVP for dedication to team.
Store Manager
Famous Footwear
06.2004 - 04.2005
- Store management and operation: selling of footwear and like products with outstanding customer service, tracking of specific financial goals, budgets, payroll and implementation of policies and procedures.
- Highest raise in the district based on performance.
Store Manager
Lori’s Hallmark Hospital Gift Shop
09.2003 - 06.2004
- Store management and operations: selling of wide variety of products and services with improved customer service.
- Liaison between store and hospital for special activities and events.
- Achieved and exceeded store goals monthly.
- Salary increased based on performance in 3 months.
Merchandise Supervisor/Manager
Best Buy Co., Inc.
07.1997 - 07.1999
- Assisted with decisions regarding hiring, termination, and recommending salaries. Provided orientation training, departmental training, work direction, discipline, and performance reviews.
- Increased total store audits from 88% to 97%, increasing District rank from 5th to 2nd.
Materials Planner/Inventory Manager
United States Air Force
10.1992 - 08.1997
- Supervised operations of four material facilities and distribution buildings
- Performed item and monetary accounting, computed requirements, determined allowances and controlled funds for all four facilities.
- Maintained and aided in set-up of an Ms-Dos and Unix based inventory system for each facility.
- Ensured an inventory accuracy rate of 100%
- Created a batch file computer system to ensure all warehouse changes, requests and updates were performed timely and without error.
- Enabled quick and accurate research of pertinent information for all documents during post-post operations (manual operations exercise for power loss)
Sales Rep
Vector Marketing, Corp.
08.2000 - 09.2000
- Set up appointments to show demonstrations of the Vector products to produce sales.
Part-time Teller
First Union Bank, Corp.
03.2000 - 03.2000
- Cash handling for all types of transactions
Manager in training for Computer Sales and Accessories
The Wiz
09.1995 - 07.1997
- Aided Department Managers in all phases of daily operations
- Increased sales by 10%-15% every month with changing layouts
- Assisted in departmental layout and store grand opening.
Mail Clerk (seasonal)
United States Postal Service
10.1992 - 08.1995
- Worked as an automation clerk. Sorted mail in and out of distribution center and airport.
Inside Sales Rep
Speck Industrial Controls
- Sale and distribution of electrical/Industrial parts and equipment, working in the inside sales department as a representative for a variety local and international companies.
Education
Associate of Science - Computer Science
Camden County College
Blackwood, NJ12.2025
Cybersecurity – Computer Forensics
Camden County College
Cherry Hill, NJ01.2025
Microsoft Upgrade Training
Camden County College
Cherry Hill, NJ01.2006
Computer Programming/Design
Camden County College
Blackwood, NJ01.2002
Network Engineering and Management
Computer Learning Centers, Inc.
Cherry Hill, NJ01.2000
Info Srves, Bus. Management
Rutgers University
Camden, NJ01.1992
Bus. Management, Accounting
St. Joseph’s University
Philadelphia, PA01.1991
Business (Acct)/ College Prep
Bordentown Regional HS
Bordentown, NJ01.1988
Network Engineering and Management
Burlington Co. College
Pemberton, NJ01.1988
Skills
- Hardware: Software: Operating Sys: Networks:
- Office and Classroom setups
- Multi-campus Customer service
- MS and IT software Instructor
- Team development
- Repair and Research development
- Data entry - Documentation
- Networking Management
- Administrative support
- Operations support
- Problem-solving
Current Certification
Microsoft Professional (MCSE) OSs before 2019
Comptia A+
Novell NetWare CNA
Comptia Linux -CEU
Macromedia Flash -CEU
Future Certs: Cisco CCNA, Cyber security, +
Certification
- GAP TIME: 12/2012-2022
- Unemployed – Self-employed – PC Repair 2011-2012
- Cancer – Laryngeal / throat cancer (vocal cord) Chemotherapy & Hospital time Treatment + Recovery 2012-2022
- Uk Long-short term stay 2019-2022
Timeline
Technical Support Specialist (Lead Tech)
Camden County College
02.2006 - 12.2011
Store Manager
Famous Footwear
06.2004 - 04.2005
Store Manager
Lori’s Hallmark Hospital Gift Shop
09.2003 - 06.2004
Sales Rep
Vector Marketing, Corp.
08.2000 - 09.2000
Part-time Teller
First Union Bank, Corp.
03.2000 - 03.2000
Merchandise Supervisor/Manager
Best Buy Co., Inc.
07.1997 - 07.1999
Manager in training for Computer Sales and Accessories
The Wiz
09.1995 - 07.1997
Materials Planner/Inventory Manager
United States Air Force
10.1992 - 08.1997
Mail Clerk (seasonal)
United States Postal Service
10.1992 - 08.1995
Volunteer / Student (TRIO -CCC)
Camden County College
Merchandise Senior
Best Buy Co., Inc.
Audio Supervisor
Best Buy Co., Inc.
Video Senior/Supervisor
Best Buy Co., Inc.
Inside Sales Rep
Speck Industrial Controls
Cybersecurity – Computer Forensics
Camden County College
Microsoft Upgrade Training
Camden County College
Computer Programming/Design
Camden County College
Network Engineering and Management
Computer Learning Centers, Inc.
Info Srves, Bus. Management
Rutgers University
Bus. Management, Accounting
St. Joseph’s University
Business (Acct)/ College Prep
Bordentown Regional HS
Network Engineering and Management
Burlington Co. College
Associate of Science - Computer Science
Camden County College