Don McNabb
Seattle,Washington
Summary
Dedicated, customer-focused professional with 18+ years of experience in guest services reception, sales, and call center roles, skilled in conflict resolution, time management, and customer engagement.
Overview
1
1
Certification
Work History
Guest Services & Receptionist
Seattle Convention Center
Seattle, United States
- Managed front desk operations, check-ins, and guest inquiries, improving satisfaction scores.
- Resolved guest complaints efficiently, enhancing positive feedback and retention.
- Handled reservations, cancellations, and cash transactions with accuracy.
- Coordinated with housekeeping and maintenance for seamless service.
Hospitality & Customer Engagement
Prairie Meadows Racetrack & Casino
- Assisted guests with accommodations, seating, and inquiries for an enhanced experience.
- Managed ADA services and accessibility needs for diverse guests.
- Provided tour guidance and historical insights at cultural venues.
Call Center & Crisis Support
National & Local #211 & Youth Suicide Hotline
- Provided crisis intervention and emotional support, reducing distress and improving outcomes.
- Trained new volunteers, improving efficiency in call response.
- Conducted outreach campaigns, increasing community engagement and donor support.
Education
Business & Economics
Michigan State University
Skills
Customer Service & Relations
Conflict Resolution & Crisis Management
Time Management & Multitasking
Team Collaboration & Leadership
Public Speaking & Communication
Reception & Front Desk Operations
Call Center Support & Sales
Cash Handling & Reservations
Certification
- 12-Step Co-Facilitator (Recovery Café)
- Projects)
Personal Information
Timeline
Business & Economics
Michigan State University
Call Center & Crisis Support
National & Local #211 & Youth Suicide Hotline
Hospitality & Customer Engagement
Prairie Meadows Racetrack & Casino
Guest Services & Receptionist
Seattle Convention Center