Don Migliorisi
Somerset,NJ
Summary
IT Senior Specialist with over 15 years of professional IT experience at New York Life Insurance company including managing the IT support desk. Driving operational efficiency through strategic PC builds, deployments, and advanced technology support solutions. Expertise includes IT support management, analytics, Microsoft 365, and Citrix virtual environments, with a strong focus on leveraging AI-driven tools such as Amazon Connect, Nexthink, Moveworks, Claude, and Google Gemini to enhance user experiences and streamline technical support processes. Certified in Google AI Fundamentals and AI for Brainstorming and Planning, showcasing a commitment to innovation and leadership in technology and mentorship.
Personally i'm also a dedicated youth ice hockey coach since 2017, fostering skill development and collaboration while promoting teamwork, discipline, and strategic growth on and off the ice.
Overview
1
1
Certification
16
16
years of professional experience
Work History
IT Senior Specialist - End User Commute Support Manager
New York Life
01.2011 - 07.2026
- Managed the IT level I and II support desks of 45 direct reports, ensuring efficient daily resolutions of technical issues for users across multiple business groups.
- Acted as the technology lead for various business groups, driving innovation and support initiatives during monthly meetings.
- Supervised machine builds and deployment processes, enhancing operational efficiency. Maintaining a laptop monthly refresh process for business groups.
- Leveraged AI influence to implement cutting-edge solutions within the organization. Implementing AI IVR tools, Passwordless HYPR software roll outs, Moveworks Chatbot services, ChatGPT data models for ticket quality assurance.
Ice Hockey Coach
ProSkate Ice Arena
03.2010 - Current
- Served as the head coach for a youth travel ice hockey program, overseeing player development and team strategy.
- Conducted three weekly practices and managed two games each weekend for six months, ensuring high levels of engagement and skill enhancement.
- Organized and participated in tournaments and showcases to provide competitive experiences for young athletes.
Education
Certificate -
Lincoln Tech
06-2005
Skills
- IT service desk management
- Collaborative Problem Solving
- Innovation management
- Technical Communication & troubleshooting
- Ticket & Data analysis
- Analytical thinking
- Knowledge article documentation management
Certification
- AI for Brainstorming and Planning
- AI Fundamentals
- Google AI Fundamentals
- HDI Desktop Support Manager (HDI)
Timeline
IT Senior Specialist - End User Commute Support Manager
New York Life
01.2011 - 07.2026
Ice Hockey Coach
ProSkate Ice Arena
03.2010 - Current
Certificate -
Lincoln Tech