Don-Miguel Cummings

• Responsible for overseeing the maintenance and operation of the pool facilities
• Implemented safety protocols and provided lifeguard supervision to ensure a secure aquatic environment
• Completed required certifications and training to adhere to industry standards and regulations
• Provided exceptional customer service and assistance to pool patrons
• Measuring and treating the pool for proper dosages for chemicals
• Providing daily maintenance to the pool by, cleaning, filtering water, cleaning waste lines, adding necessary chemicals to pool. Maintaning proper chemical balances to the water safe for swimming accordance with the National Aquatica Regulation.

• Managed daily store operations, including inventory management and customer service
• Supervised and trained staff members to ensure adherence to company policies and procedures
• Achieved sales targets by implementing effective marketing strategies and promoting product awareness
• Maintained a clean and organized store environment to enhance customer satisfaction
• Recruited and hired talented individuals bringing depth and experience to organization.
• Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
• Built relationships with team members to encourage willingness to address concerns and issues.
• Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
• Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
• Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
• Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
• Addressing any customer concerns or issues to ensure an excellent rapport with customers and employees
• Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
• Mentored employees to help improve skills and enable team members to become peak performers on job.
• Delegated daily tasks, addressed employee questions and resolved scheduling issues.
• Created training modules in partnership with HR for new hires.
• Resolved escalated customer complaints effectively, maintaining loyalty among patrons while upholding company values.
• Assisted with general maintenance of store to keep environment perpetually clean and presentable.
• Built strong relationships with customers through active listening, understanding their needs, and offering personalized solutions.
• Trained new team members on store policies, procedures, and sales techniques for improved performance.
• Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Developed strong rapport with customers and created positive impression of business.

• Led a team of sales associates in achieving and exceeding sales targets
• Provided guidance and support to team members to enhance their sales skills and product knowledge
• Maintained a positive work environment by resolving conflicts and promoting teamwork
• Ensured excellent customer service by addressing inquiries and resolving issues in a timely and effective manner
• Handled cash register operations and customer transactions to process payments.
• Resolved customer issues promptly, ensuring satisfaction and loyalty.
• Processed and stocked merchandise in accordance with store standards.
• Performed inventory control procedures to manage stock.
• Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
• Managed inventory effectively, minimizing stock-outs and overstock situations.
• Trained, coached, and mentored new sales associates for maximum performance.
• Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
• Trained new sales associates to ensure consistent performance across the team.
• Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
• Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
• Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Trained new employees on customer service, money handling and organizing strategies.
• Built relationships with customers and community to promote long term business growth.
• Informed customers of promotions to increase sales productivity and volume.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Attended monthly sales meetings and quarterly sales trainings.
• Negotiated prices, terms of sales and service agreements.

• Designed personalized fitness programs for clients based on their goals and physical abilities
• Provided guidance on exercise techniques, nutrition, and overall wellness to support clients' health journey
• Motivated and encouraged clients to achieve their fitness goals through regular training sessions
• Maintained accurate client records and progress reports to track improvements and adjust programs as needed
• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Assisted clients with personal fitness goals through realistic objectives.
• Improved client fitness levels by developing personalized workout plans and monitoring progress.
• Increased client retention through consistent communication, motivation, and support.
• Maintained up-to-date knowledge of fitness training methods to inform approach.
• Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
• Demonstrated proper technique for exercises to avoid injuries.
• Developed customized fitness plans for wide range of clients to expand services.
• Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
• Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
• Boosted personal training revenue by promoting additional services to existing clients.
• Boosted client confidence and skillset with targeted strength training and conditioning programs.
• Analyzed client feedback to continuously improve training programs and client satisfaction.
• Utilized social media platforms to promote personal training services, expanding client base.
• Demonstrated proper form and technique to prevent injury.
• Assisted individuals in setting achievable fitness goals, monitoring progress for success.
• Created comprehensive fitness programs tailored to needs and goals of each individual.
• Used music to motivate and energize classes.
• Provided emergency first aid and CPR as needed.
• Demonstrated safe and correct forms for each exercise and piece of equipment.
• Performed screenings for markers such as blood pressure, weight, and BMI.
• Provided individual health coaching to help clients optimize personal choices.
• Built strong relationships with members to promote health, wellness and available services.

• Monitored the premises to prevent and detect unauthorized access or activities
• Responded promptly to security incidents and alarms to maintain a safe environment
• Patrolled assigned areas to deter crime and ensure the security of the facility
• Reported any suspicious behavior or security breaches to the appropriate authorities for further action
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Checked and verified photo identification prior to granting facility access.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Reported suspicious activities and persons to law enforcement.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
• Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
• Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Responded quickly to incidents and assessed active situations for security concerns.
• Responded quickly to emergency situations to assess and deflect issues.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Issued access cards to authorized personnel to monitor access points.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

• Conducted security patrols and monitored premises to prevent unauthorized access
• Enforced security protocols and procedures to safeguard clients and property
• Responded to security incidents and alarms with professionalism and efficiency
• Maintained a high level of alertness and readiness to handle potential security threats
• Investigate, Enforce all laws, Arrest, Detain, and transport offenders before the magistrate and city lockup.
• Full powers of Arrest under the Virginia Department of Criminal Justice/PSS section.
• Reduced incidents of theft and vandalism and Criminal Activity on the premises.
• Performed hourly patrols of building areas, parking lots and facility grounds.
• Maintained accurate documentation of all security-related activities, ensuring compliance with regulatory requirements.
• Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
• Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
• Responded quickly to incidents and assessed active situations for security concerns.

Studying for Criminal Justice and Social Sciences sub-elective Psychology (Cognitive Psychology)

• Extracurricular Activities: [Chess Club]
• [3.8] GPA

• Skipped10th grade in86 to11th Grade
• Advanced Scholastic Aptitude Battery
• Graduated

• [3.8] GPA
• Ranked in Top [5]% of class