Don Poole

• Evaluated individual and team business performance and identified opportunities for improvement.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies
• Managed team of 50+ employees, ensuring high productivity and quality standards were met.
• Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Planned and led team meetings to communicate new and ongoing priorities.
• Maintain communication with other departments to solve on going issues that pertain to patient concerns
• Participated in recruitment efforts by interviewing prospective candidates for open positions.
• Collaborated with other departments to coordinate workflow processes between teams.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

• Created work schedules based on projected workloads while ensuring adequate coverage is provided at all times.
• Performed regular inspections of areas serviced by EVS personnel to ensure quality standards are met.
• Assisted with interviewing prospective candidates for open positions within the EVS department.
• Supervised EVS personnel in the performance of daily cleaning tasks and procedures.
• Conducted regular inspections of work areas to ensure quality standards were met.
• Implemented corrective action plans where appropriate for employees who fail to meet expectations.
• Resolved customer complaints related to housekeeping services in a timely manner.
• Utilized various floor care equipment such as buffers, scrubbers, vacuums and sweepers.
• Ensured all safety guidelines are followed while operating machinery on the premises.
• Stripped wax from floors using chemical strippers and applied new coats of wax to finish the job.
• Performed routine maintenance and cleaning of hard surface floors, carpets, furniture, and other interior surfaces.

• Worked at Community Health network through a variety of Contracted management companies such as HHA, Sterling / Xanitos
• Performed regular inspections of areas serviced by EVS personnel to ensure quality standards are met.
• Resolved conflicts among staff members in a professional manner.
• Supervised EVS personnel in the performance of daily cleaning tasks and procedures.
• Assisted with interviewing prospective candidates for open positions within the EVS department.
• Participated in annual reviews of existing SOP's related to Housekeeping operations.
• Created work schedules based on projected workloads while ensuring adequate coverage is provided at all times.
• Moved furniture and other objects as necessary for floor maintenance.
• Cleaned hard-surface floors with mops, scrubbers, or other cleaning equipment.
• Applied new finish to floors using mops and backpack systems
• Vacuumed, buffed, and waxed floors without causing disruptions to business.

• Ensured that all necessary records were kept up-to-date, including logs and reports related to production activities.
• Participated in team meetings to discuss production goals and improvements.
• Ensured quality assurance standards are met during the entire production process on my

assembly line

• Communicated effectively with team members regarding job duties and expectations.
• Train new employees in the use of various tools and equipment used in the assembly process.
• Inspect parts for defects such as cracks, chips or scratches before assembling them together.
• Rotated to different workstations to support successful production operations.
• Use hand tools, pneumatic tools, and power tools to assemble parts into sub-assemblies or complete units.
• Led 12 - 16 production associates to assemble and produce high quality Subabru vehicles

• Developed and implemented EVS departmental policies and procedures.
• Created and maintained a safe working environment for EVS staff members.
• Planned, scheduled, supervised and evaluated the work of EVS personnel.
• Trained new employees on proper use of chemicals, sanitation techniques, safety protocols and other job duties.
• Managed the inventory control system of janitorial supplies and equipment.
• Conducted regular inspections of environmental areas to ensure compliance with safety regulations.
• Developed and monitored the budget for EVS operations, equipment, supplies and staffing needs.
• Trained team members in proper cleaning and sanitizing procedures.
• Coordinated with vendors regarding repairs or replacements of defective parts or equipment.
• Performed maintenance checks on washing machines, dryers, ironing presses and other pieces of equipment used in the laundry process.
• Managed day-to-day activities such as scheduling shifts, assigning tasks, troubleshooting equipment problems.
• Performed daily cleaning and maintenance of all floor surfaces including carpets, tile, wood and vinyl.
• Swept, mopped, vacuumed and buffed floors to ensure high level of cleanliness.
• Removed old wax buildup from floors using special chemicals and tools.