Joshua Pulford
Louisville,KY
Summary
Knowledgeable and dedicated customer service professional with customer relationship and development experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ADP
07.2023 - 04.2024
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
Sales Executive
Weed Man Louisville
07.2021 - 06.2023
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Grew sales and boosted profits, applying proactive strategies and enhancing sales training.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Armored Driver/Guard
Loomis Armored US
04.2019 - 07.2021
- Achieved consistent safety targets.
- Successfully promoted by exemplifying excellence and dedication to my peers and customers on a daily basis.
- Assisted in the safe and secure exchange of million of dollars in cash transactions daily to and from client locations.
- Generated new customer referrals and repeat business by providing consistent, safe, and accurate service.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Sales Representative
Batteries Plus Bulbs
03.2017 - 04.2019
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Professionally demonstrate product features knowledge and competitive advantages to customers and business owners.
- Surpassed sales objectives several consecutive months each year by cultivating productive customer relationships.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Education
Associate of Science - Information Technology
Sullivan University
Louisville, KY03.2018
Skills
- Building Customer Trust and Loyalty
- Team Player
- Computer Proficiency
- High Attention to Detail
- Strong Customer Service
- Courteous with Strong Service Mindset
- Customer and Client Needs Assessment
- Efficient and Detail-Oriented
- Strong Work Ethic
Certification
- Microsoft IC3
Timeline
Customer Service Representative
ADP
07.2023 - 04.2024
Sales Executive
Weed Man Louisville
07.2021 - 06.2023
Armored Driver/Guard
Loomis Armored US
04.2019 - 07.2021
Sales Representative
Batteries Plus Bulbs
03.2017 - 04.2019
Associate of Science - Information Technology
Sullivan University