Don Quinones
Grand Prairie
Summary
Experienced with analyzing and optimizing application systems to enhance functionality and performance. Utilizes problem-solving skills to address technical issues and implement effective solutions. Knowledge of collaborating with cross-functional teams to ensure seamless system integration and project success.
Overview
15
15
years of professional experience
Work History
Application Systems Analyst
Cook Children’s Health Care Systems
01.2017 - Current
- Responsible for developing, testing, maintaining, installing, and/or deploying applications and related information technologies. Responsible for the establishment, development, and promotion of standard architectures, as well as hardware and software components. Provides consulting services regarding how to integrate information technologies into clinical and business processes and the effective application of industry and organizational technology standards. Participates in the implementation, testing, installation and support of clinical and business applications.
- Administers assigned applications and/or technologies, following approved processes and procedures. Participates in the implementation of assigned applications and/or technologies under guidance from senior staff. Provides ongoing support and troubleshooting for installed solutions. Monitors the performance of assigned applications and related technologies, performing required maintenance and upgrades as appropriate.
- Successfully analyzes complex issues, troubleshoots application problems, and implements effective software solutions while ensuring compliance with regulatory guidelines. Collaborates with cross-functional teams, manages projects and budgets, and provides subject matter expertise to drive strategy and optimize system performance
Desktop Engineer, Senior
Cook Children’s Health Care Systems
01.2015 - 01.2017
- Administers and monitors the performance of assigned discipline technologies, performing required maintenance and upgrades as appropriate. Provides ongoing support and troubleshooting for assigned discipline technologies. Participates in infrastructure planning and implementation, providing insight into the future of their discipline technologies. Promotes technical standards and supports migration efforts to the future infrastructure. May act as key technical resource for a project team.
- Demonstrates primary knowledge in two technology disciplines and secondary knowledge in two or more. Within those areas can independently determine and resolve most problems. Expanding knowledge in other technical disciplines. Responsible for maintaining technical expertise and retooling on emerging technologies.
- Analyzes a chain of events and applies technical knowledge following established procedures. Participates in design, contributing technical insights and ideas. Helps formulate project scope and objectives. Successfully troubleshoots applications problems independently.
- Collaborates effectively with customers to address business and technical issues, troubleshoot problems, introduce new technologies, and present deliverables. Independently manages project phases, contributes to project planning, identifies key milestones, and proactively addresses critical project concerns such as resource needs and contingencies.
Desktop Engineer
Cook Children’s Health Care Systems
01.2012 - 01.2015
- Responsible for developing, testing, maintaining, installing, and/or deploying technologies. In addition, they are responsible for the establishment, development, and promotion of standard architectures, as well as hardware and software components. This role provides consulting services to application development teams and/or customers regarding technologies and the application of specific technology standards. Supporting desktop and laptop Windows based operating systems, computer hardware troubleshooting, application monitoring and support, system based monitoring utilizing respective enterprise level monitoring tools, Microsoft Office and Exchange troubleshooting, active directory group policy and security troubleshooting, system imaging utilizing enterprise level tools, network and telecommunications tier-1 level troubleshooting.
- Administers assigned discipline technologies, following approved processes and procedures. Participates in the implementation of assigned discipline technologies under guidance from senior staff. Monitors the performance of assigned discipline technologies, performing required maintenance and upgrades as appropriate. Provides ongoing support and troubleshooting for installed technical solutions.
- Possesses primary knowledge in one technology discipline and working knowledge in one or two others, addressing and resolving problems with some guidance and supervision. Applies technical knowledge with minimal guidance. Responsible for maintaining technical knowledge and retooling on emerging technologies.
- Leverages strong understanding of customer requirements and IT systems, including Cook Children's products and services, to analyze complex technical issues and independently troubleshoot application problems following established procedures.
Desktop Engineer Associate
Cook Children’s Health Care Systems
01.2011 - 01.2012
- Responsible for developing, testing, maintaining, installing, and/or deploying technologies. Responsible for the establishment, development, and promotion of standard architectures, as well as hardware and software components. Provide consulting services to application development teams and/or customers regarding technologies and the application of specific technology standards.
- Handle calls to the Service Desk and onsite visits that require supporting desktop and laptop Windows based operating systems, computer hardware troubleshooting, application monitoring and support.
- Handle system based monitoring utilizing respective enterprise level monitoring tools, server level monitoring and event tracking, executing application routines and batch troubleshooting, system imaging utilizing enterprise level tools, network and telecommunications tier-1 level troubleshooting.
Education
Bachelors - Information Technology
Tarrant County Community College
Arlington, TXBachelors - Information Technology
Mesa Community College
San Diego, CA01.2006
High School Diploma - undefined
Junipero Serra High School
San Diego, CA01.2002
Skills
- Systems: Windows OS, Windows Servers & Print Servers Some Linux and Mac OS knowledge
- Software: MS Office, Active Directory, Salesforce, ZendDesk, Service Now, PPM Pro, SSO/Imprivata, Citrix, RTLS (Real Time Location Software), CBORD, CenTrak, INFOR, Hospital and Home Health applications
- Requirements gathering, Software implementation, Application integration, Application support, Software testing, System upgrades, System analysis, End user support
- Business process improvement, Change Management, Project Documentation, System Maintenance, System Testing
- Interpersonal skills, Client relations, Analytical thinking, Goal setting, Professionalism, Time management abilities, Continuous improvement, Adaptability, Problem-solving aptitude, Self motivation, Team building, Reliability, Teamwork and collaboration
Timeline
Application Systems Analyst
Cook Children’s Health Care Systems
01.2017 - Current
Desktop Engineer, Senior
Cook Children’s Health Care Systems
01.2015 - 01.2017
Desktop Engineer
Cook Children’s Health Care Systems
01.2012 - 01.2015
Desktop Engineer Associate
Cook Children’s Health Care Systems
01.2011 - 01.2012
Bachelors - Information Technology
Mesa Community College
High School Diploma - undefined
Junipero Serra High School
Bachelors - Information Technology
Tarrant County Community College
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