Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Don Rea

Broken Arrow,OK

Summary

Dynamic Small Claims Manager at Americas Car-Mart, Inc. with a proven track record in claims analysis and quality assurance. Enhanced customer satisfaction through effective problem-solving and streamlined operations, achieving significant cost savings. Skilled in team leadership and fostering collaboration, driving performance improvements while ensuring compliance with industry regulations.

Results-driven claims management professional prepared for this role with strong background in assessing and processing claims, resolving disputes, and ensuring compliance with regulations. Skilled in risk analysis, negotiation, and policy interpretation, with proven track record of fostering team collaboration and adapting to changing needs. Known for reliability, effective communication, and focus on achieving optimal outcomes.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

Small Claims Manager

Americas Car-Mart.Inc.
05.2015 - 12.2023
  • Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
  • Streamlined communication between adjusters and clients, expediting claim resolution times.
  • Enhanced customer satisfaction with timely and accurate claims resolutions.

  • Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Streamlined business processes by analyzing current procedures and implementing necessary improvements.
  • Increased overall efficiency by automating repetitive tasks and optimizing workflow.
  • Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Streamlined communication between departments, enhancing collaboration and project outcomes.
  • Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
  • Improved team morale with regular feedback sessions and recognition of outstanding performance.
  • Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
  • Initiated cost-saving initiative by optimizing resource allocation, which significantly reduced operational expenses.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Increased profit by streamlining operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reviewed Accounts with deficiency balance and assigned those accounts to our agents for collection.

Assistant Network Admin

Americas Car-Mart, Inc
05.2003 - 06.2015
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.

Area Operations Manager

Americas Car-Mart, Inc.
05.2002 - 04.2003
  • Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
  • Enhanced customer satisfaction through focused staff training and regular performance evaluations.
  • Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
  • Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
  • Established effective communication channels between departments, improving collaboration and information sharing across the organization.
  • Implemented best practices for sustainability within area operations, resulting in significant reductions in energy consumption and waste generation.
  • Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
  • Provided ongoing support to team members during times of organizational change or restructuring efforts.
  • Developed successful strategies for inventory control, reducing waste, and minimizing stock discrepancies.
  • Exceeded regional sales targets consistently by cultivating strong relationships with key clients and partners.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Developed processes to save on costs and prevent losses.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

High School Diploma -

Valparaiso Highschool
Valparaiso, IN
06-1981

Business Administration

Arkansas Tech University
Russellville, AR

Skills

  • Claims analysis
  • Investigation techniques
  • Planning and organization
  • Team motivation
  • Quality assurance
  • Performance monitoring
  • Legal compliance
  • Expense control
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Computer skills
  • Team leadership
  • Active listening
  • Decision-making
  • Self motivation
  • Report and records review
  • Coaching and mentoring
  • Conflict resolution
  • Goal setting
  • Professionalism

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of 6 staff members.
  • Supervised team of [Number] staff members.

Timeline

Small Claims Manager

Americas Car-Mart.Inc.
05.2015 - 12.2023

Assistant Network Admin

Americas Car-Mart, Inc
05.2003 - 06.2015

Area Operations Manager

Americas Car-Mart, Inc.
05.2002 - 04.2003

Business Administration

Arkansas Tech University

High School Diploma -

Valparaiso Highschool

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Don Rea