Don Read
Highlands Ranch,CO
Summary
Experienced with leading technical projects to successful completion. Utilizes advanced project management methodologies to streamline processes and improve efficiency. Track record of fostering collaborative environments and ensuring effective communication among stakeholders.
Overview
36
36
years of professional experience
Work History
Technical Project Manager
DataOne Systems
04.2022 - Current
- Supported and executed simultaneous delivery of various projects.
- Communicated project plans and progress to key stakeholders and project contributors.
- Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
- Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
- Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
- Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.
- Partnered with project team members to identify and quickly address problems.
- Wrote, updated and maintained project documentation.
- Established and enforced project timelines and deadlines.
- Identified risks early in the project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
Field Operations Manager
Alamon Inc.
01.2003 - 03.2022
- Responsible for all job site quality, costs, schedules, staffing, customer satisfaction, and safety.
- Process and track applicable customer documentation, verify customer required documents are completed accurately and timely.
- Complete associated job documentation where required.
- Serve as first ‘Point of Contact’ for customers, returning all calls and emails in a timely and professional manner, being pro-active in communication, keeping customer updated on job status.
- Audit jobs and provide on-site training as necessary, including safety training.
- Ensure profitability on each job.
- Document and capture all out of scope dollars as required and ensure the OOS requests are submitted in a timely fashion.
- Responsible for interpretation and enforcement of all service operations policies and procedures.
- Coordinate with the engineering department as required to capture data and develop job documentation to ensure project success.
- Make initial contact with customers and build initial relationship.
- Conduct marketing calls and visits to new customers as needed.
- Visit sites for pre-bid walkthrough.
- Make suggestions and prepare bids as directed.
- Maintain profitability requirements on jobs bid.
- Find, train, and retain quality people.
- Perform the necessary reviews providing positive and constructive feedback to employees.
- Suggest employee level and pay scale changes.
- Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
- Responsible for overseeing numerous large national accounts such as AT&T, SBC, Verizon, CenturyLink and Frontier.
Senior Manager Customer Service
NORTEL NETWORKS
01.2000 - 01.2003
- Managed the strategic and day-to-day activities for the Western Region IOC Customer Service group.
- Provided support directly to external customers in all matters pertaining to NORTEL products/services to ensure complete customer satisfaction utilizing a team of seven customer service representatives.
New Products Introduction Engineer (Project Manager)
NORTEL NETWORKS
01.1996 - 01.2000
- Drive production development efforts for new customer products.
- Analysis and development of manufacturing functions, capacities, and facilities needed to produce the customer’s product.
- Set up part number structures, routings, and BOMs for new products.
- Work with Systems-Operations Engineer to design and structure the manufacturing work flows for new products.
- Assist in resolving design and supplier issues.
- Responsible for creation and update of related documentation (test procedures, assembly instructions, specifications, checklists, etc.).
- Assist key personnel, project lead engineers, and/or Operations management in determination of work scope, tasks, schedules, and budgets.
- Drive regulatory/environmental certifications as required.
- Train manufacturing staff on assembly and test.
- Wrote, reviewed and edited technical document in accordance with template requirements.
Technical Assistance Engineer
NORTEL NETWORKS
01.1992 - 01.1996
- Provided advanced deployment technical support for the Build, Test and Integration of Carrier based digital networks.
- Supported internal and external customers, partners and resellers by debugging, analyzing and resolving highly complex technical issues.
Installation – System Commissioning & Integration (Technician & Supervisor)
NORTEL NETWORKS
01.1990 - 01.1992
- Supervision of installation technicians on extremely large deployments Pacific Bell.
- Senior Technician responsible for the commissioning, test, flash cut-overs and system/network integration.
- Upgrades of DMS Family of digital switching products for customers to include Pacific Bell, US West, and various IOCs.
- Key projects included greenfield cutovers, JNET to ENET network conversions, XPM+, & SuperNode front-end upgrades.
- Maintained detailed documentation on all integration projects, ensuring accurate records for future reference.
- Enhanced system performance by identifying and resolving technical issues in a timely manner.
Skills
- Technical project planning
- Project leadership
- Stakeholder communication
- Quality assurance
- Risk mitigation
- Project management
- Vendor relationship management
- Cross-function collaboration
- Root-cause analysis
Awards And Acknowledgements
Numerous awards and customer recognition letters.
Timeline
Technical Project Manager
DataOne Systems
04.2022 - Current
Field Operations Manager
Alamon Inc.
01.2003 - 03.2022
Senior Manager Customer Service
NORTEL NETWORKS
01.2000 - 01.2003
New Products Introduction Engineer (Project Manager)
NORTEL NETWORKS
01.1996 - 01.2000
Technical Assistance Engineer
NORTEL NETWORKS
01.1992 - 01.1996
Installation – System Commissioning & Integration (Technician & Supervisor)
NORTEL NETWORKS
01.1990 - 01.1992
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