Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Reinbold

Reidsville,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Customer Service Agent

Southwest Airlines
03.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Contacted customers to return routine and general calls promptly.

Customer Service Agent

Southwest Airlines
09.2019 - 03.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Contacted customers to return routine and general calls promptly.

CSR/GSC/BS Specialist

AirTran Airways
05.2004 - 09.2019
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided backup support for organizational leadership.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

No Degree - Fine Arts

Hendrix College
Conway, AR

No Degree - Business Management

Arkansas State University
Jonesboro, AR
1980

Skills

  • Policy and Procedure Adherence
  • Interpretation and Translation Services
  • Problem Resolution
  • Investigate Claims
  • Passenger Support
  • Special Assignments
  • Customer Service
  • Marshalling Aircraft
  • Administrative and Office Support
  • Baggage Handling
  • Customer Complaint Resolution
  • Agent Support

Timeline

Customer Service Agent

Southwest Airlines
03.2021 - Current

Customer Service Agent

Southwest Airlines
09.2019 - 03.2021

CSR/GSC/BS Specialist

AirTran Airways
05.2004 - 09.2019

No Degree - Fine Arts

Hendrix College

No Degree - Business Management

Arkansas State University
Karen Reinbold