Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Porter
Arcadian Property Group, LLC
San Jose, CA
01.2020 - 01.2021
Performed cleaning and maintenance duties as directed.
Communicated with coworkers and managers about completed duties.
Adhered to company safety regulations and OSHA requirements.
Supervised supplies in inventory and submitted reorder requests.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Stripped and refinished hard surface floors to maintain quality condition and appearance
Concrete Laborer
Sid Ceballos Construction
San Jose, CA
07.2018 - 01.2020
Set wood and other forming materials to prepare for concrete pours.
Installed rebar and molded expansion joints and edges for concrete projects.
Maintained clean, safe worksite for team safety and to help keep projects on-track.
Leveled, smoothed and finished surfaces of poured concrete for construction projects.
Demolished and repaired old concrete surfaces.
Mixed, spread and patched concrete to specifications.
Adhered to safety and reporting procedures.
Operated equipment such as forklifts safely to efficiently complete site work.
Shoveled materials such as dirt, gravel and asphalt.
Machinist
FM Industries, Inc.
San Jose, CA
01.2017 - 06.2018
Manually set up machinery, lathes and grinders.
Used CNC and manual equipment to perform both initial and final machining.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Closely monitored equipment to detect and report malfunctions and prevent accidents.
Safely operated heavy machinery such as pumps, fans and gear reducers without incident.
Completed projects on time and under budget and maintained equipment and tools.
Shipping and Receiving
Doctor Rath Vitamins
Santa Clara, CA
12.2015 - 01.2017
Updated database with changes in carrier status.
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Organized storage areas to optimize materials movements and minimize labor hours.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
Inspected merchandise and sent damaged pieces for repair before shipment.