DON SAYASAN
Torrance,CA
Summary
Detail-oriented and organized logistics/freight forwarding coordinator with 18+ years of comprehensive background in ocean import. Offering a unique combination of problem-solving and analytical skills with the ability to assess the most cost effective solutions for both internal and external clients.
Overview
19
19
years of professional experience
Work History
Sales Support Specialist
De Well Container Shipping
04.2023 - Current
- Managed customer accounts, responding to inquiries and resolving customer service issues.
- Helped cultivate and maintain business relationships by professionally handling customer needs.
- Update quotations to customers and communicating with overseas offices and venders on new orders.
- Create SOPs for new accounts and help with on boarding process.
- Developed and maintained relationships with key accounts and existing customers.
Import Supervisor
Delmar International
10.2022 - 01.2023
- Supervised a team of 5 ocean import coordinators.
- Take corrective action in case of accidents and delays to minimize extra cost.
- Help audit files and settle outstanding invoices.
- Review new accounts and standard operating procedures to ensure smooth handling.
- Coordinate the movement of international shipments.
- Work with customs brokers to ensure accurate import documentation, classification and other government requirements for US customs clearance.
- Communicate with dispatchers, warehouses and customers regarding outgoing orders.
- Monitor workflow for the ocean import department.
Key Account Manager
Apex Logistics
09.2020 - 10.2022
- Handle major accounts for LAX branch and Corporate office.
- Develop account in line with the corporate targets and meet growth and profitability objectives.
- Continually review KPI and assist with managing reports.
- Build trust-based relationship with key contacts; ability to define problems and determine valid solutions to resolve customer issues.
Client Manager
Yusen Logistics Of America(s)
03.2015 - 09.2020
- Provides oversight, leadership and direction for assigned accounts and ensure all customer service level objectives are met.
- Review all customer operations KPI's to determine progress toward goals and objectives.
- Establish and review plans that promote positive client growth.
- Create and maintain operational SOPs and conduct internal audit.
- Prepare and present proposal, quotes and recommend services based on customer needs.
- Key escalation point for support and service issues.
Ocean Import Manager
Yusen Logistics of America(s)
01.2012 - 03.2015
- Establish, oversee and continuously improve the branch import process flows in conformance with applicable rules, procedures and company policy.
- Develop internal SOPs and KPIs for the efficient management of inbound freight including timely recovery and handover to customs brokers.
- Work with sales department to develop customer specific import handling procedure especially with on boarding of new customers.
- Ensure accurate documentation is created and data is transmitted to appropriate governmental agencies for all import activities.
- Negotiate contract and rates with delivery agents.
- Maintain current information and ensure compliance with CBP regulations and other government agency regulations.
- Ensure such knowledge is factored into the departmental processes and staffs are trained in import compliance and regulatory requirements and changes.
- Conduct annual reviews and performance appraisals for the ocean import department, consisting of 15 import agents and auditors.
Ocean Import Supervisor
Yusen Logistics of America(s)
06.2010 - 12.2011
- Supervised a team of 12 ocean import coordinators.
- Take corrective action in the case of accidents and delays to minimize extra expenses.
- Help audit files and settle outstanding invoices.
- Review new accounts and standard operating procedures to ensure smooth handling.
- Coordinated the movement of international shipments.
- Worked with customs brokers to ensure accurate import documentation, classification, and other government requirements for US customs clearance.
- Communicated with dispatchers, warehouses and customers regarding outgoing orders.
- E-mailed suppliers, carriers and customers with shipping updates.
- Monitored workflow for the ocean import department.
Import Customs Brokerage
Expeditors International
09.2006 - 06.2010
- Ensure compliance with all of customs standard operating procedures.
- Gain knowledge and understanding of US Trade regulations.
- Input data, file and process import shipments.
- Assist and maintain relations with internal and external customers.
Education
Bachelor of Arts -
University of The South
Sewanee, TNSkills
- Microsoft Office
- Supply chain and resource management
- Training and development
- Skilled multi-tasker
- Detail-oriented
- Customer relations specialist
- Process improvement
- Organized
- Dependable
- Speak fluent Lao
Timeline
Sales Support Specialist
De Well Container Shipping
04.2023 - Current
Import Supervisor
Delmar International
10.2022 - 01.2023
Key Account Manager
Apex Logistics
09.2020 - 10.2022
Client Manager
Yusen Logistics Of America(s)
03.2015 - 09.2020
Ocean Import Manager
Yusen Logistics of America(s)
01.2012 - 03.2015
Ocean Import Supervisor
Yusen Logistics of America(s)
06.2010 - 12.2011
Import Customs Brokerage
Expeditors International
09.2006 - 06.2010
Bachelor of Arts -
University of The South
Similar Profiles
Jakelyn BeckJakelyn Beck
Warehouse Associate at De Well Container ShippingWarehouse Associate at De Well Container Shipping
Lim Jye ShinLim Jye Shin
Sales and Marketing Manager at Amann Shipping Container Line Sdn BhdSales and Marketing Manager at Amann Shipping Container Line Sdn Bhd
BASIL K JOSEBASIL K JOSE
EXECUTIVE - CAPACITY & FEEDER MANAGEMENT at CORDELIA CONTAINER SHIPPING LINEEXECUTIVE - CAPACITY & FEEDER MANAGEMENT at CORDELIA CONTAINER SHIPPING LINE