Don Scott
Waxhaw,NC
Summary
Senior Business Systems Analyst with 15+ years of experience in stakeholder engagement and system testing. Expertise in retirement transaction processing and application of business management rules for money movement in retirement plans. Proven ability to collaborate effectively in team environments while maintaining a customer-centric focus and adherence to budget constraints.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior Business Systems Analyst
TIAA
New York, New York
11.2009 - Current
- Analyzed business requirements to develop effective system solutions.
- Collaborated with cross-functional teams to enhance operational workflows.
- Facilitated workshops to gather stakeholder feedback and input on projects.
- Created process documentation to support system implementation and training.
- Provided support and training for end-users on new systems and tools.
- Identified potential risks associated with IT projects through comprehensive risk assessments.
- Developed business requirements documents and functional specifications for IT projects.
- Performed root cause analysis on production incidents to determine corrective actions.
- Participated in system testing activities such as unit, integration, and acceptance tests.
- Acted as a liaison between business units and technology teams when needed.
- Collaborated with cross-functional teams including developers, testers, and designers.
- Resolved escalated support tickets from customers related to application functionality.
Business Analyst
TekFinancial Solutions
Birmingham, Alabama
08.2007 - 11.2009
- Collaborated with stakeholders to gather and document requirements for projects.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Translated user needs into actionable items that could be addressed by IT teams.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Defined business requirements and reported them back to stakeholders.
- Created, analyzed, and validated detailed functional specifications.
Business Analyst
SunGard Data Systems
Birmingham, Alabama
02.2000 - 08.2007
- Collaborated with stakeholders across departments to define requirements for new projects.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Assisted in developing training materials for internal staff on new products or services.
- Translated user needs into actionable items that could be addressed by IT teams.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Managed requirements traceability information and tracked requirements status throughout the project.
- Delivered elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.
- Defined business requirements and reported them back to stakeholders.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
Retirement Plan Administrator
SouthTrust Bank
Birmingham, Alabama
10.1997 - 02.2000
- Assisted in processing retirement plan enrollments and contributions.
- Maintained accurate records of participant data and plan documents.
- Helped prepare reports on plan activity for stakeholders and participants.
- Maintained knowledge of current industry trends related to 401, 403, 457 and defined benefit pension plans.
- Evaluated requests from participants regarding hardship withdrawals or loan repayment terms modifications.
- Prepared daily, weekly, monthly and quarterly reports on plan activity.
- Assisted in preparing annual Form 5500 filings for retirement plans.
- Ensured retirement plan assets were accurately recorded in the general ledger.
Retirement Plan Administrator
AmSouth Bank
Birmingham, Alabama
08.1994 - 10.1997
- Assisted in processing retirement plan enrollments and contributions.
- Maintained accurate records of participant data and plan documents.
- Coordinated with financial institutions to facilitate investment transactions.
- Helped prepare reports on plan activity for stakeholders and participants.
- Maintained knowledge of current industry trends related to 401, 403, 457 and defined benefit pension plans.
- Evaluated requests from participants regarding hardship withdrawals or loan repayment terms modifications.
- Prepared daily, weekly, monthly and quarterly reports on plan activity.
- Assisted in preparing annual Form 5500 filings for retirement plans.
- Ensured retirement plan assets were accurately recorded in the general ledger.
Retirement Plan Administrator
United Missouri Bank
Kansas City, Missouri
11.1992 - 08.1994
- Assisted in processing retirement plan enrollments and contributions.
- Maintained accurate records of participant data and plan documents.
- Supported compliance efforts by gathering required documentation for audits.
- Maintained knowledge of current industry trends related to 401, 403, 457 and defined benefit pension plans.
- Evaluated requests from participants regarding hardship withdrawals or loan repayment terms modifications.
- Prepared daily, weekly, monthly and quarterly reports on plan activity.
- Assisted in preparing annual Form 5500 filings for retirement plans.
- Ensured retirement plan assets were accurately recorded in the general ledger.
Education
Bachelor of Science - Accounting
DeVry University
Kansas City, MO11-1992
Bachelor of Science - Aviation Technology
University of Central Missouri
Warrensburg, MO12-1989
Skills
- Business requirements analysis
- Functional specifications
- Stakeholder facilitation
- Risk assessment
- System testing
- Cross-functional collaboration
- Agile methodologies
- Data analysis
- Requirements gathering
- Test case scenarios
- Use case development
- Multitasking Abilities
- Troubleshooting
- Attention to detail
Affiliations
- Enjoy motorcycle rides, hiking, amateur story writing, and my cats.
Certification
- SAFe: SA, SASM, POPM
References
References available upon request.
Timeline
Senior Business Systems Analyst
TIAA
11.2009 - Current
Business Analyst
TekFinancial Solutions
08.2007 - 11.2009
Business Analyst
SunGard Data Systems
02.2000 - 08.2007
Retirement Plan Administrator
SouthTrust Bank
10.1997 - 02.2000
Retirement Plan Administrator
AmSouth Bank
08.1994 - 10.1997
Retirement Plan Administrator
United Missouri Bank
11.1992 - 08.1994
Bachelor of Science - Accounting
DeVry University
Bachelor of Science - Aviation Technology
University of Central Missouri