Don Secord
Sales Manager
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position in a new industry. Ready to help team achieve company goals.
Overview
35
35
years of professional experience
Work History
Sales Manager
Camping World
08.2022 - Current
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
General Manager
Camping World
11.2016 - 07.2022
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Interacted well with customers to build connections and nurture relationships.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Sales Manager
Ketelsen Campers - Wheatridge
04.1998 - 10.2016
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Built relationships with customers and vendors to establish long-term business growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sales Consultant
Ketelsen Campers - Wheatridge
02.1988 - 03.1998
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
Education
Bachelor of Arts - Psychology
Metropolitan State University of Denver
Denver, CO12.1994
Skills
- Verbal and Written Communication
- Coaching and Mentoring
- Critical Thinking
- Analytical Problem Solver
- Interdepartmental Collaboration
- Operation and Control
Timeline
Sales Manager
Camping World
08.2022 - Current
General Manager
Camping World
11.2016 - 07.2022
Sales Manager
Ketelsen Campers - Wheatridge
04.1998 - 10.2016
Sales Consultant
Ketelsen Campers - Wheatridge
02.1988 - 03.1998
Bachelor of Arts - Psychology
Metropolitan State University of Denver
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