Don Shumate
San Diego,TX
Summary
Experienced instructional design manager and trainer adept in public safety software systems, encompassing CAD, 911, mobile applications, radio communications, license plate reader technologies, and gunfire detection systems. Offers over 25 years of expertise in municipal law enforcement, with a strong background in municipal policing, critical incident management, personnel management, and successful large-scale project execution.
Overview
34
34
years of professional experience
Work History
Sr Trainer / Instructional Design Manger
SoundThinking (formally ShotSpotter)
04.2019 - Current
- Plan, develop, and provide training and staff development programs to clients and internal staff, using the most effective methods such as classroom training, demonstrations, remote training, conferences, and workshops.
- Closely interact with the Product Management and Technology teams on the definition, release plan, testing, and rollout of new features, product versions and capabilities.
- Mange the creation of users’ documentation and manuals, online documentation, and in person or remote training as part of new product release process in close collaboration with Product Management.
- Create new monetized opportunities for customer training and development.
- Develop, organize, and maintain training manuals, multimedia visual aids, and other educational materials for internal and external use for all SoundThinking applications and family of products.
- Function as an administrator for the LMS, content development, user management, scaling, and forecasting, tracking, and reporting.
- Work with SoundThinking and Customer Project Managers to ensure that Customer training is managed properly and is completed successfully and within a timely manner.
- Interact with customer management, including elected officials, representing the use and function of SoundThinking products.
- Develop and implement certification programs and best practices in skill/knowledge development internally and externally.
- Develop and maintain subject matter expert knowledge for the configuration, utilization, and best practices for all SoundThinking products.
- Delivers outstanding customer service via phone, email, remote meetings and in person.
- Builds and maintains strong working relationships with customers.
Senior Training Specialist
CentralSquare Technologies
04.2013 - 04.2019
- Coordinated technical public safety training for clients and staff members on various software applications.
- Collaborated with clients and internal department managers to identify specific training needs, tailoring programs for maximum impact.
- Mentored junior trainers, enhancing their skills and increasing team efficiency.
- Led cross-functional teams to create company-wide training initiatives, fostering a culture of continuous learning.
- Delivered engaging presentations at industry conferences, raising company profile within the professional community.
Product Training Specialist
Motorola Solutions
02.2011 - 04.2013
- Responsible for delivering North America (NA) technical training classes for service partners, employees, and customers.
- Provided both technical and user instruction on various LMR and PCR solutions.
- Worked closely with NA Customer Education Manager, Content Managers, Account Managers, Customer Service Managers, and Project Managers as well as other teams to provide comprehensive training delivery to ensure the highest level of knowledge transfer to students.
- Training delivery, development, administration, planning, and execution of training events.
- Measure knowledge transfer and training effectiveness.
- Worked independently on assigned projects.
- Prioritized work to ensure the accurate and timely execution of deliverables.
Police Sergeant
Escondido Police Department
09.1989 - 04.2012
- Supervised a squad of police officers in problem-oriented policing on an assigned shift or special details.
- Coordinated community/police partnerships and other community relations programs including neighborhood watches and citizens' patrols.
- Attended community meetings and made presentations to community groups.
- Train and advised police officers in the performance of their duties.
- Assisted in the apprehension and arrest of law violators.
- Reviewed reports of subordinates and prepared reports for higher ranking officers.
- Responded and managed critical incident emergency calls.
- Rated the work performance of subordinates.
Education
Bachelor of Science - Psychology
San Diego State University
San Diego, CASkills
- Training and Mentoring
- Organizational Development
- Coaching and Development
- Project and Program Management
- Technical Training
- Operations Management
- Lesson Planning
- Organizational Leadership
- Curriculum Design
- Training Delivery
- Instructional Design
- Project Management
- Training Video Production
- Group Instruction
- Public Safety Software Expertise
- Adaptability
Interestes
- Surfing
- Jeeping / Off-Roading
- Hiking
- Travel
Timeline
Sr Trainer / Instructional Design Manger
SoundThinking (formally ShotSpotter)
04.2019 - Current
Senior Training Specialist
CentralSquare Technologies
04.2013 - 04.2019
Product Training Specialist
Motorola Solutions
02.2011 - 04.2013
Police Sergeant
Escondido Police Department
09.1989 - 04.2012
Bachelor of Science - Psychology
San Diego State University
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