Don Slawson
Summary
Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
South Point Honda
07.2022 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Automotive Service Advisor
Hendrick Automotive Group/Reggie Jackson Honda
11.2020 - 07.2022
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Managed warranty claims paperwork accurately to secure timely reimbursement from auto and tire warranty company's
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Resolved customer complaints with empathy and professionalism, ensuring a high CSI yearly average.
Automotive Service Advisor
Hyundai / Johnson Automotive
09.2018 - 11.2020
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Education
Bachelor of Science - Communications / Marketing
California State University, Fullerton
Fullerton, CASkills
- Building relationships
- Customer satisfaction
- Complaint handling
- Follow-up skills
- Estimating costs
- Warranty processing
- Service advising
- Preventative maintenance
- Repair recommendations
- Strong work ethic
Certification
- Certified CDK
- Certified Reynolds & Reynolds
Timeline
Automotive Service Advisor
South Point Honda
07.2022 - Current
Automotive Service Advisor
Hendrick Automotive Group/Reggie Jackson Honda
11.2020 - 07.2022
Automotive Service Advisor
Hyundai / Johnson Automotive
09.2018 - 11.2020
Bachelor of Science - Communications / Marketing
California State University, Fullerton
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