DON SMITH
Peet's Coffee
Firestone,United States
27
years of professional experience
1
Certification
Accomplished Sales Representative with 15 years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Work History
Experienced Sales Representative
6 Years- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Received and processed stock into inventory management system
- Delivered services to customer locations within specific timeframes
- Exceeded goals through effective task prioritization and great work ethic
Sales Representative
12 Years- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Developed and maintained strong working relationships with professionals within assigned territory
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
First Assistant Manager
10 Years- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Optimized processes and supervised 100 employees.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Education
Some College (No Degree) - Business Administration And Management
Skills
Staff Management
Project Management
Data Analysis
Sales Forecasting
Sales Expertise
Order Management
Service Promotions
Sales Presentation
Territory Management
Retail Knowledge
Account Servicing
Client Representation
Sales Team Leadership
Certification
Class B license
Timeline
Experienced Sales Representative
Peet's Coffee
11.2020 - CurrentRead More
Sales Representative
Nestle
01.2007 - 01.2019Read More
First Assistant Manager
Stater Brothers Markets
01.1996 - 01.2006Read More
San Bernardino Valley College
Some College (No Degree) from Business Administration And Management
Read More