Don Smith
Dunwoody,GA
Summary
Dedicated professional with a strong work ethic and exceptional communication skills. Committed to safety and high-quality standards within team environments. Experienced in physically demanding roles, including long periods of standing and lifting heavy loads. Veteran seeking to contribute to a reputable company that values dedication and service.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Inergroup – American Eagle
Atlanta, Georgia
03.2026 - Current
- Operated warehouse equipment to efficiently move and store merchandise.
- Coordinated shipping and receiving processes to ensure timely deliveries.
- Maintained accurate inventory records using warehouse management systems.
- Followed safety protocols to maintain a clean and hazard-free work environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages, and updated orders in internal database.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
Bela Cozinha
Cariacica, Brazil
05.2021 - 12.2025
- Family-owned (my in-laws) business-to-business food service distribution small business.
- Received and inventoried daily supplies and raw materials.
- Assisted with daily food preparation marketing and distribution.
Network Administrator II
V2X (formerly Vectrus)
Bagram Airfield, Afghanistan
01.2013 - 03.2021
- Supervised a team of 4 in-house and 42 remote network administrators across 14 military bases and the U.S. Embassy in Kabul, Afghanistan.
- Received, inventoried, assigned, packed and shipped network equipment to CJOA military bases ensuring timely availability of resources.
- Loaded and unloaded all network equipment via forklift for warehouse storage.
- Complied with DoD Directive 6055.01 safety standards.
- Configured, troubleshot, and maintained U.S. Army NIPR, SIPR, and CXI networks to optimize performance.
- Monitored network performance against capacity thresholds, ensuring optimal reliability and efficiency.
- Coordinated with systems and IA engineers for service interruptions and maintenance while minimizing downtime.
- Enforced compliance with relevant performance work statements (PWS) and standard operating procedures (SOPs) procedures.
- Acted as the final escalation point for issue resolution within network operations.
- Delivered weekly reports on network deliverables to Army leadership, facilitating informed decision-making.
- Maintained an 84-hour work week on a 12x7 schedule for continuous operational support.
Network Administrator I
V2X (formerly Vectrus)
FOB Wilson, Afghanistan
02.2011 - 01.2013
- Installed and configured network switches and VoIP phones to establish connectivity.
- Monitored availability and reliability of NIPR, SIPR, and CXI networks to ensure performance.
- Diagnosed and resolved network issues promptly, minimizing downtime and enhancing service reliability.
- Implemented and maintained VLAN configuration to optimize network efficiency.
- Performed routine maintenance by patching cables and replacing defective components to maintain network integrity.
- Provided layer 2 network services and support for rotating U.S. Army units, ensuring operational readiness.
- Provided weekly status reports to military leadership.
Sensor Technician/Operator
EOIR Technologies
FOB Airborne, Afghanistan
04.2009 - 04.2010
- Operated and maintained base expeditionary targeting and surveillance systems, ensuring reliability of tactical equipment.
- Integrated rapid aerostat initial deployment video feeds with Cerberus towers and ground sensors for counter-mortar radar defense.
- Trained U.S. Army personnel on proper operation and low-level maintenance procedures.
- Conducted routine inspections to ensure compliance with quality standards.
- Documented operational procedures to improve training resources for staff.
- Performed regular maintenance on equipment to ensure optimal performance.
Sensor Technician/Operator (Classified Program)
SAIC, Inc
Camp Ramadi, Iraq
02.2007 - 02.2009
- Supported a counter-IED weapons system program to enhance capabilities for neutralizing roadside bombs.
- Assisted in counter-IED route clearance operations with U.S. Army and U.S. Marines to ensure safe passage.
- Installed, maintained, and troubleshot tactical optical sensors and ancillary equipment.
- Replaced defective parts and installed new components to restore system functionality.
- Persistent adherence to safety standards in an active combat environment.
Network Operations
QSS Group, Inc.
Peachtree City, Georgia
07.2005 - 08.2006
- Delivered Tier I support for NIPR and SIPR to U.S. Army Reserve Network personnel.
- Managed privileged access controls while maintaining information assurance protocols.
- Documented and tracked incidents, escalating tickets to higher-tier support to ensure timely resolutions.
- Resolved user account issues, CAC card authorizations, access lockouts, and printer problems, enhancing user experience.
- Created detailed documentation of procedures for maintaining network operations, facilitating knowledge transfer and continuity.
Network Support Supervisor – Global Large Accounts
Orange Business Services (formerly Equant)
Atlanta, Georgia
06.2000 - 05.2005
- Led a 9-member team managing global WAN networks for Alcoa, Dow Chemical, and Ernst & Young.
- Supervised daily operations of client support teams to maintain high service quality.
- Conducted weekly conference calls with stakeholders to ensure adherence to service level agreements.
- Compiled weekly outage, low latency, and anomaly reports to inform senior management decisions.
- Collaborated with operations managers to align technical support with customer business objectives.
- Monitored customer service levels to pinpoint improvement areas and drive service enhancements.
- Facilitated regular team meetings to address issues and communicate updates effectively.
- Evaluated support staff performance, providing training and feedback to optimize capabilities.
Network Operations
Sprint
Atlanta, GA
03.2000 - 06.2000
- Monitored network usage capacity and latency metrics to ensure peak performance.
- Collaborated with network operations personnel to efficiently schedule installations for new hardware deployments.
- Conducted remote configurations of partner residential home network devices to ensure optimal connectivity.
- Initiated DSL beta testing for Sprint's ATM ION network to evaluate performance and reliability.
Assistant Store Manager
Save-A-Lot (grocery store)
Jacksonville, Florida
03.1996 - 06.1998
- Oversaw day-to-day operations, including customer service and staff scheduling.
- Coached and developed store team members to enhance performance standards and accountability.
- Managed inventory levels to ensure quality, freshness, and effective rotation practices.
- Maintained consistent communication with district managers, store managers, and team members to align goals and priorities.
- Monitored key metrics including sales, labor productivity, and loss prevention to identify trends and inform operational decisions.
- Led store operations during manager's absence to maintain continuity.
- Conducted grocery orders twice weekly to meet stock requirements.
- Trained new staff on customer service protocols and store procedures.
- Unloaded grocery deliveries in preparation for stocking team.
Education
Bachelors of Business Administration - Management
Valdosta State University
Valdosta, Georgia01-1994
Skills
- Warehouse operations
- Inventory management
- Shipping and receiving
- Safety compliance
- Forklift certified
- Warehouse organization
- Physical stamina
- Multitasking
- Team collaboration
- Hands-on leadership
- Team leadership
- Attention to detail
- Problem-solving
- Decision-making
- Reliable
- Strong worker
Certification
Certified Forklift Operator (OSHA Compliant)
Military Experience
United States Air Force, Georgia Air National Guard Reservist, 224th JCSS Central Command, Satellite Communications Technician
Brunswick, GA, 07/94 - 04/03
Installed, operated and maintained encrypted satellite and telemetry communication systems.
Served in Operation Enduring Freedom, Afghanistan (18 months active duty).
Served in Operation Bright Star, Egypt.
Armed Forces Reserve Medal
National Defense Service Medal
Air Force Longevity Service Award
Global War on Terrorism Service Medal
Air Reserve Forces Meritorious Service Medal
Secret Security Clearance (expired)
Honorably discharged.
Timeline
Warehouse Associate
Inergroup – American Eagle
03.2026 - Current
Bela Cozinha
05.2021 - 12.2025
Network Administrator II
V2X (formerly Vectrus)
01.2013 - 03.2021
Network Administrator I
V2X (formerly Vectrus)
02.2011 - 01.2013
Sensor Technician/Operator
EOIR Technologies
04.2009 - 04.2010
Sensor Technician/Operator (Classified Program)
SAIC, Inc
02.2007 - 02.2009
Network Operations
QSS Group, Inc.
07.2005 - 08.2006
Network Support Supervisor – Global Large Accounts
Orange Business Services (formerly Equant)
06.2000 - 05.2005
Network Operations
Sprint
03.2000 - 06.2000
Assistant Store Manager
Save-A-Lot (grocery store)
03.1996 - 06.1998
Bachelors of Business Administration - Management
Valdosta State University