Don Smith II
Atlanta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
REPEAT ATL LLC
2023.04 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Baggage Handler
Delta Airlines Global Services
2021.09 - 2023.03
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
Wheelchair Recovery Agent
DGS Delta Global Services
2021.02 - 2021.09
- Responsible for gathering wheelchairs throughout Hartsfield Jackson International Airport Concourses returning them to the staging area.
- Load, unload and deliver wheelchairs to Concourses throughout the airport.
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
- Maintains all safety, quality and compliance standards established by the company, client, and regulatory authorities.
Education
No Degree - Business Administration
Clark Atlanta University
Atlanta, GASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Problem Resolution
Timeline
Customer Service Representative
REPEAT ATL LLC
2023.04 - Current
Baggage Handler
Delta Airlines Global Services
2021.09 - 2023.03
Wheelchair Recovery Agent
DGS Delta Global Services
2021.02 - 2021.09
No Degree - Business Administration
Clark Atlanta University
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