Don Thomas
Astoria,OR
Summary
Dynamic Operations Manager with a proven track record at Medix Ambulance, excelling in team leadership and operational efficiency. Spearheaded performance improvements through strategic goal setting and staff development, enhancing accountability and compliance. Recognized for implementing effective policies and fostering a culture of motivation, driving significant operational success.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Operations Manager
Medix Ambulance
05.2005 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Firefighter/Paramedic
Astoria Fire Department
10.1988 - 05.2005
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
Education
High School Diploma -
St Helens High School
Saint Helens, ORFire Science/Paramedic - Fire Science
Portland Community College
Portland, ORSkills
- Problem-solving
- Team leadership
- Operations management
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Staff development
- Goal setting
- Maintaining compliance
- Employee motivation
Certification
Ambulance Service Management
Paramedic certified in Oregon and Washington
ACLS, PALS, PHTLS
Instructer
Timeline
Operations Manager
Medix Ambulance
05.2005 - Current
Firefighter/Paramedic
Astoria Fire Department
10.1988 - 05.2005
High School Diploma -
St Helens High School
Fire Science/Paramedic - Fire Science
Portland Community College
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