Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Don Tunick

Summary

High-energy management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Black Bear Diner Restaurant
01.2015 - 11.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Interacted well with customers to build connections and nurture relationships.

Case Manager

Journeys Community Services
09.2011 - 06.2015
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Facilitated individual and group sessions to promote positive behavior change for clients.

Manager

Grimaldis, Super Mex Restaurant
09.2005 - 04.2009
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Communication Studies

San Diego, San Jose State, UNLV
San Diego, San Jose , Las Vegas

Skills

  • Team Leadership Expertise
  • Training and Development
  • Problem Solving
  • Customer Retention
  • Adaptability
  • Customer Loyalty
  • Positive Interactions
  • Guest Satisfaction
  • Hospitality Management
  • Customer Needs Assessments

Accomplishments

2017-2023

Customer Service Award

4.7 overall reviews

Special Olympics Liaison

2016 -2023

BBD



Certification

Serv-Safe Certified

NPI Certified

Timeline

Assistant General Manager

Black Bear Diner Restaurant
01.2015 - 11.2023

Case Manager

Journeys Community Services
09.2011 - 06.2015

Manager

Grimaldis, Super Mex Restaurant
09.2005 - 04.2009

Communication Studies

San Diego, San Jose State, UNLV

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Don Tunick