Don Williams
Warehouse Agent
Troy,NY
Summary
During my experience in the technical field of information technology, I have acquired in-depth, hands-on knowledge and experiences with desktop applications. I also have technical knowledge in operating systems to include Windows, MS Office Suite, etc. I have a growth mindset and am positive and determined, even through the most complex challenges.
Experienced with inventory management, order fulfillment, and warehouse operations. Utilizes skills in process optimization and safety protocol adherence to enhance productivity. Track record of effective team collaboration and maintaining high operational standards.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Warehouse Agent
ALLIANCE GROUND INTERNATIONAL
Queens, New York
05.2021 - Current
- Roles and responsibilities entails managing multiple priorities and executing full-scaled projects, serving as a team player in a team oriented and collaborative environment, performing inventory audits to validate inventory accuracy, safely move cargo within designated warehouse, load and unload cargo from pallets and containers, build up cargo for outbound flights, break down cargo from import flights, and facilitate the loading and unloading of cargo to and from trucks.
- Consistently lifted materials weighing as much as 55lbs pounds.
IT Technician/ Supervisor
EFFICIENT PROFESSIONAL SERVICES
05.2012 - 06.2020
- Responsibilities consisted of managing store operations, repairing printers, providing upgrades for computers’ hardware and Microsoft suite software, performing upgrades to drives and window software installations, performing network installations, computer troubleshooting and analysis and diverse experience with desktop and laptop computing systems. Serviced entities such as hotels, St. George's Hospital, Stores, and government contracts.
- Other responsibilities consisted of sales of stationary products and performing analysis on repairs for walk-in customers and appointments.
Tech Support
GRENADA PORT'S AUTHORITY
01.2009 - 01.2012
- The overall mission of the job was to provide IT Support and repairs. Responsibilities included computer diagnostic testing and troubleshooting/analysis, Performing field service calls, Providing technical support in office to walk-in customers and by appointments, and Fulfilling contracts through setting up networks for small companies and schools.
Education
Microcomputer Technology Technician Certification L2 - Information Technology
T.A MARRYSHOW COMMUNITY COLLEGE
01.2006 - 01.2008
High School Diploma -
ST, DAVID'S CATHOLIC SECONDARY SCHOOL
01.2001 - 01.2006
Skills
Interpersonal Communication, Teamwork, Problem Solving, Time Management, Analytics Thinking, Dependable
Warehouse safety
Packaging and labeling
Warehouse organization
Workplace cleanliness
Pallet jack handling
Forklift operation
Warehouse operations
Inventory audits
Safety training
Team collaboration
Multitasking and organization
Timeline
Warehouse Agent
ALLIANCE GROUND INTERNATIONAL
05.2021 - Current
IT Technician/ Supervisor
EFFICIENT PROFESSIONAL SERVICES
05.2012 - 06.2020
Tech Support
GRENADA PORT'S AUTHORITY
01.2009 - 01.2012
Microcomputer Technology Technician Certification L2 - Information Technology
T.A MARRYSHOW COMMUNITY COLLEGE
01.2006 - 01.2008
High School Diploma -
ST, DAVID'S CATHOLIC SECONDARY SCHOOL
01.2001 - 01.2006
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