DON WILLIAMS
Troy,NY
Summary
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Warehouse Agent
Alliance Ground International
05.2021 - Current
- Conduct inventory audits to maintain stock accuracy and prevent discrepancies.
- Load, unload, and transport cargo safely within the warehouse and to/from trucks.
- Build and break down cargo pallets for outbound and inbound flights.
- Maintain compliance with warehouse safety protocols and operational standards.
- Consistently handle materials weighing up to 55 lbs.
IT Technician / Supervisor
Efficient Professional Services
05.2012 - 06.2020
- Managed daily operations, including hardware/software upgrades and Microsoft Suite installations.
- Performed network installations, computer troubleshooting, and system diagnostics.
- Delivered services for hotels, hospitals, retail stores, and government contracts.
- Assisted in sales of stationery products and provided technical analysis for customer repairs.
Tech Support
Grenada Port Authority
01.2009 - 01.2012
- Provided technical support, troubleshooting, and diagnostic testing for clients.
- Completed field service calls and network setups for schools and small businesses.
Education
Microcomputer Technology Technician Certification - Level 2
T.A. Marryshow Community College
01.2008
High School Diploma - undefined
St. David's Catholic Secondary School
01.2006
Skills
- IT Troubleshooting & Network Setup
- Microsoft Office Suite & Windows OS
- Team Collaboration & Time Management
- Software configuration
- Technical support
- Hardware installation
- Desktop technical support
- Wireless networking
- Application installations
- Network security
- IT asset management
Timeline
Warehouse Agent
Alliance Ground International
05.2021 - Current
IT Technician / Supervisor
Efficient Professional Services
05.2012 - 06.2020
Tech Support
Grenada Port Authority
01.2009 - 01.2012
Microcomputer Technology Technician Certification - Level 2
T.A. Marryshow Community College
High School Diploma - undefined
St. David's Catholic Secondary School
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