Dona Abidova
Brooklyn
Summary
Customer-focused banking professional with over 14 years of hands-on experience in financial transactions, customer service, and branch operations. Skilled in resolving client issues, processing payments, and ensuring compliance with internal procedures. Known for accuracy, reliability, and professionalism. Eager to contribute my international banking experience and grow professionally in the U.S. financial services industry Permanent U.S. work authorization (Green Card holder). Open to Relocation
Overview
15
15
years of professional experience
Work History
Assistant
Law Office - Juraev & Associates P.C.
Brooklyn
09.2025 - Current
- Assisted attorneys with case preparation, document drafting, and legal research.
- Prepared, proofread, and filed legal documents (motions, subpoenas, contracts, affidavits).
- Managed attorney calendars, scheduled client meetings, court dates, and depositions.
- Communicated with clients, courts, and opposing counsel via phone, email, and written correspondence.
- Handled incoming mail, prepared outgoing correspondence, and processed legal forms.
- Performed administrative tasks such as answering calls, greeting clients, billing support, and data entry.
Administrator
Cohen’s Fashion Optical
Manhattan
05.2025 - 08.2025
- Greeted and assisted customers, ensuring excellent service and satisfaction.
- Maintained patient records and ensured accuracy of data entry in the system.
- Assisted with insurance verification and billing procedures.
- Managed inventory of frames, lenses, and office supplies.
Dispute Resolution Specialist
Orient Finans Bank
Tashkent
10.2023 - 04.2025
- Investigated and resolved customer disputes related to card transactions, transfers, and payment errors.
- Communicated directly with clients to gather details, explain procedures, and ensure customer satisfaction.
- Collaborated with internal departments and external partners to process claims within deadlines.
- Maintained accurate records and ensured compliance with internal policies and regulatory requirements.
- Supported branch staff by providing guidance on handling transaction-related complaints.
Banking Services Specialist – Banking Associates & Payment Systems
Orient Finans Bank
Tashkent
07.2020 - 10.2023
- Managed clearing processes with international and national payment systems.
- Facilitated interbank operations and ensured timely settlements.
Branch Operations Support Analyst – Internal Control (Branch Oversight)
Orient Finans Bank
Tashkent
10.2018 - 07.2020
- Reviewed daily branch transactions to ensure compliance with internal policies and regulatory standards.
- Assisted frontline staff in maintaining operational accuracy and customer service excellence.
- Monitored cash handling procedures and internal documentation for accuracy and risk mitigation.
- Provided support and training to branch teams regarding compliance and audit preparation.
- Identified and reported discrepancies, contributing to overall operational improvements.
Customer Service Representative – Plastic Cards Department
Orient Finans Bank
Tashkent
03.2016 - 09.2018
- Processed daily customer transactions, including deposits, withdrawals, and account inquiries.
- Assisted clients with opening new accounts and resolving banking issues.
- Promoted banking products and provided personalized financial solutions.
- Maintained high level of accuracy and customer satisfaction.
Customer Service Representative – Retail Operations
Orient Finans Bank
Tashkent
05.2013 - 03.2016
- Handled domestic and international money transfers (e.g., Western Union, MoneyGram).
- Performed customer account services and daily banking transactions.
Customer Service Representative – Plastic Cards Issuance & Back Office Operations
National Bank of Uzbekistan
Tashkent
01.2011 - 05.2013
- Supported card issuance, account setup, and customer communications.
- Processed fund transfers and resolved account-related issues.
Education
Bachelor of Arts - Economics
Tashkent State University of Economics
Tashkent, Uzbekistan06.2010
Skills
- Fast Learner
- Adaptability
- Cash Handling & Transactions
- Customer Service Excellence
- Payment & Dispute Resolution
- Banking Products & Services
- Attention to Detail
- Calendar management
- Problem solving
- Attention to detail
- Multitasking and organization
- Document control
- Problem Solving
- Team Collaboration
- Microsoft Office
- Accounting
Languages
- English
- Russian
- Uzbek
Personal Information
- Relocation: Open to Relocation
- Work Permit: Permanent U.S. work authorization (Green Card holder)
Timeline
Assistant
Law Office - Juraev & Associates P.C.
09.2025 - Current
Administrator
Cohen’s Fashion Optical
05.2025 - 08.2025
Dispute Resolution Specialist
Orient Finans Bank
10.2023 - 04.2025
Banking Services Specialist – Banking Associates & Payment Systems
Orient Finans Bank
07.2020 - 10.2023
Branch Operations Support Analyst – Internal Control (Branch Oversight)
Orient Finans Bank
10.2018 - 07.2020
Customer Service Representative – Plastic Cards Department
Orient Finans Bank
03.2016 - 09.2018
Customer Service Representative – Retail Operations
Orient Finans Bank
05.2013 - 03.2016
Customer Service Representative – Plastic Cards Issuance & Back Office Operations
National Bank of Uzbekistan
01.2011 - 05.2013
Bachelor of Arts - Economics
Tashkent State University of Economics