Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dona Lisk

Norwood,NC

Summary

Dynamic professional with a proven track record at First Bank, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and attention to detail. Adaptable and dependable, with strong communication skills and proficiency in cash handling, contributing to a positive banking experience.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

20
20
years of professional experience

Work History

Asset Resolution Group

First Bank
08.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Teller III

First Bank
10.2017 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
  • Fostered positive banking experience, helping customers with account management and service selection.
  • Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
  • Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
  • Increased customer satisfaction through friendly interactions and resolving issues promptly.
  • Reduced queue times during peak hours with effective cash handling and prompt service.
  • Maintained friendly and professional customer interactions.

Administrative Assistant/Accounting Assistant

Bear Insurance
10.2005 - 10.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.

Education

No Degree - General Studies

CPCC
Charlotte, NC

High School Diploma -

South Mecklenburg High School
Charlotte, NC
06-1996

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Computer skills
  • Calm under pressure
  • Active listening
  • Verbal communication

Timeline

Asset Resolution Group

First Bank
08.2025 - Current

Teller III

First Bank
10.2017 - Current

Administrative Assistant/Accounting Assistant

Bear Insurance
10.2005 - 10.2017

No Degree - General Studies

CPCC

High School Diploma -

South Mecklenburg High School

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Dona Lisk