Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Donna Lujano

Prescott,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Target
Prescott, AZ
10.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Dispatcher

RBS Towing
Ramona, CA
04.2016 - 07.2019
  • Directed dispatching, routing and tracking of 10 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Scheduled and dispatched drivers to locations in Julian California.

Private In Home Health Care

Private Clients
San Diego, CA
09.2011 - 03.2016
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Followed nutritional plans to prepare optimal meals.
  • Administered medication as directed by physician.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Education

GED -

Ramona Adult School
Ramona, CA
04.1991

Skills

  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Answering Customer Questions
  • Inbound and Outbound Calling
  • Customer Service and Assistance
  • Call Transfers
  • Critical Thinking
  • Policy and Procedure Adherence
  • Billing Adjustments and Refunds
  • Merchandise Orders and Exchanges
  • Team-Oriented and Cooperative
  • Patient and Empathetic
  • Excellent Attention to Detail
  • Generating Receipts
  • Establishing and Maintaining Customer Relationships
  • Directing Calls
  • Mobility Devices

Timeline

Customer Service Representative

Target
10.2020 - Current

Dispatcher

RBS Towing
04.2016 - 07.2019

Private In Home Health Care

Private Clients
09.2011 - 03.2016

GED -

Ramona Adult School

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Donna Lujano