Dona Meyer

Reception Manager

Randburg Health & Recquet Club South Africa

Johannesburg, South Africa

09.1994 - 11.1995

Created effective schedules to ensure adequate coverage at the front desk during peak times.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Maintained accurate records of all incoming calls, messages and visitor logs.
Performed administrative tasks such as copying, faxing or scanning documents.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Assisted in recruiting, training and evaluating of reception team members.
Answered inquiries from customers via phone, email or face-to-face contact.
Developed and maintained customer service standards for reception staff.
Determined staffing requirements, interviewing, hiring and training new employees.
Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
Prepared reports regarding daily activities at the reception desk.
Resolved customer complaints in a timely manner to maintain high quality customer service standards.
Tracked deliveries coming into the building and notified relevant personnel accordingly.
Ensured all office equipment was functioning properly and arranged repairs if necessary.
Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
Maintained confidentiality of sensitive information related to the business.
Monitored office supplies to replenish needed inventory before depletion.
Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
Processed payments from customers in accordance with established policies.
Pitched in to help with office tasks during busy periods and staff absences.
Provided support to other departments when needed, such as data entry or filing documents.
Managed the front desk operations, including greeting guests and visitors in a professional manner.
Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Completed day-to-day duties accurately and efficiently.