Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dona Naleck

Lake Zurich,IL

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

8
8
years of professional experience

Work History

Budtender

Zen Leaf
Prospect Heights , Illinois
03.2021 - Current
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Checked guests' photo identification for validity and age requirements.
  • Restocked supplies and arranged displays.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Read industry publications to maintain knowledge on current and future bud trends.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.

Store Manager

Jones Apparel Group
Schaumburg And Chicago, IL
04.2006 - 02.2011
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.

Cafe Manager/Front Desk Receptionist

Flirty Girl Fitness
Chicago, IL
11.2007 - 01.2010
  • Maintained, purchased, and ordered food ingredients.
  • Hosted bachelorette and birthday parties.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Education

High School Diploma -

Buffalo Grove High School
Buffalo Grove, IL

Skills

  • Order management
  • Customer-oriented
  • Product and Service Sales
  • Store Management
  • Staff Management

Timeline

Budtender

Zen Leaf
03.2021 - Current

Cafe Manager/Front Desk Receptionist

Flirty Girl Fitness
11.2007 - 01.2010

Store Manager

Jones Apparel Group
04.2006 - 02.2011

High School Diploma -

Buffalo Grove High School

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Dona Naleck