Dona Simmons
Kamiah,Idaho
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Pad N Pencil
Anaconda , MT
02.2020 - 12.2022
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
Director
Anaconda Family Resource Center
Anaconda, MT
09.2014 - 08.2021
- Developed and implemented strategies to enhance operational processes and increase organizational efficiency.
- Developed policies and procedures to ensure compliance with corporate standards.
- Developed and implemented case management policies and procedures.
- Identified, assessed, and managed high-risk cases in need of intensive care coordination.
- Oversaw the daily operations of the case management department including staffing, budgeting, and quality assurance.
- Coordinated with community health resources to ensure optimal patient care outcomes.
- Conducted regular meetings with the case management staff to review current cases and discuss best practices.
- Coached and mentored new hires on clinical documentation standards and compliance requirements.
- Monitored all case management activities to ensure adherence to established guidelines.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
Assistant Manager
Mother Lode Gifts and Mailing
Anaconda, MT
05.2013 - 05.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Identified cost-saving measures that could be implemented without compromising quality standards.
Education
Bachelor of Science - Social Work
The University of Montana
Missoula, MT05-2004
High School Diploma -
Kamiah High School
Kamiah, ID05-1983
Skills
- Customer Service
- Display Setup
- Cash Register Operation
- Positive and professional
- Teamwork and Collaboration
- Cash Handling
- Retail Store Operations
- Time Management
- Retail Sales
Affiliations
- Gardening
- Reading
- Volunteering
References
References available upon request.
Timeline
Retail Sales Associate
Pad N Pencil
02.2020 - 12.2022
Director
Anaconda Family Resource Center
09.2014 - 08.2021
Assistant Manager
Mother Lode Gifts and Mailing
05.2013 - 05.2021
Bachelor of Science - Social Work
The University of Montana
High School Diploma -
Kamiah High School