Dona Wright Mobley
Clayton,NC
Summary
Client support | Optimized Workflow | Leadership Insightful Manager with experience directing and improving operations through effective employee motivational strategies and vigorous policy enforcement. Proficient in best practices, market trends, and regulatory requirements of industry operations. A talented leader with an analytical approach to business planning and day-to-day problem-solving.
Overview
19
19
years of professional experience
Work History
Executive Support Manager
Ronnie Stephens - Carolina Conduit Systems LLC
11.2023 - Current
- Oversee executive calendars, meetings, and correspondence to ensure efficient scheduling and organization
- Managed the executive team's appointments, travel plans, and logistics needs, optimizing time and resources
- Organized and maintained orderly filing systems and document repositories, ensuring easy access to essential information
- Provided comprehensive assistance to the CEO in various tasks and projects, demonstrating flexibility and adaptability
- Prepared agendas, presentations, and reports for executive meetings, showcasing professionalism and attention to detail
- Conduct research and data analysis to support decision-making, contributing valuable insights and recommendations
- Implemented administrative processes and systems, such as a digital filing system and automated meeting scheduling, to enhance efficiency and productivity and drive continuous improvement
- Addressed challenges and issues promptly and effectively, demonstrating problem-solving skills and resourcefulness
- Managed multiple tasks and responsibilities to meet deadlines and objectives, demonstrating strong organizational and time management skills
- Handled contracts, agreements, and vendor relationships on behalf of executives, ensuring compliance and cost-effectiveness
- Successfully managed a budget exceeding $500,000, demonstrating strong financial stewardship and strategic planning skills.
Sr. Payroll Account Manager
Paychex
08.2022 - 11.2023
- Administered payroll for over 200 small businesses, ensuring timely and 100% accurate payroll processing
- Resolved complex payroll issues, maintaining compliance with tax levies and garnishments
- Conducted training sessions for clients on using the Paychex platform, enhancing client satisfaction
- Collaborated with cross-functional Customer Service, Payroll Tax, and Finance teams to implement client solutions
- Developed strong client relationships, liaising with CPAs and third-party vendors
- Per department policy, I responded to all inquiries via email, chat, and phone to ensure quality service standards were met
- Researched and resolved employee and client system problems to ensure accurate payroll processing
- Assisted with Invoice discrepancy, corrections, and reporting; provided discounts and documented billing errors and solutions.
Sr. Operations Office Manager
Non-Core Business Solutions
07.2021 - 08.2022
- Supervised administrative staff, ensuring efficient office operations
- Implemented office policies and procedures, enhancing productivity and efficiency
- Managed employee records and coordinated training and development initiatives
- Oversaw facilities management, including maintenance and repairs
- Processed financial transactions, ensuring accuracy and compliance with financial policies
- Billed Monthly invoices, accounts receivables and Payables
- Assisted with internal and external product training.
Sr. Customer Account Manager
Siemens Healthcare
10.2005 - 07.2021
- Managed field service engineers, medical materials, and workflow within the projected scope
- Acted as the relationship representative between customers, field engineers, and area service managers
- Developed and managed support ticket processes, improving service delivery
- Coached and developed new team members, enhancing team performance
- Utilized Gantt Chart and SAP to plan FDA-regulated upgrades and preventive maintenance for medical equipment and devices
- Analyzed supply chain and customer service performance, providing actionable feedback
- 96% PM & UI completion rate for Quarterly PM in Detroit Region.
Education
Master of Business Administration (MBA) -
Strayer University, Raleigh Campus
Bachelor of Arts - Business Administration
Strayer University
RaleighSkills
- Technical Skills: MS Office Word, Excel, PowerPoint, Outlook), Salesforce, Scheduling Management, SAP, QuickBooks, Teams, Zoom, Google Sheets, Flex, Core Advanced and HRIS
- Confidentiality: Handling sensitive information with discretion Regulatory Compliance, Quality Assurance
- Team Collaboration: Cross-functional communication, process improvement, and team mentorship
- Time Management: Efficiently managing time and tasks in a remote environment
- Payroll and Accounting Expertise: Proficient in processing payroll, handling tax levies, and maintaining compliance with payroll tax laws Accounts Payable and receivable
- Administrative and Office Management: Skilled in office management, policy development, and administrative support
- Problem-Solving and Client Advocacy: Effective problem solver with experience resolving complex issues and advocating for client needs
- Leadership: Supervising staff, managing office operations, and conducting training sessions
- Strategic Planning
- Business Development
- Financial Management
- Marketing
- Performance Management
- Expense Tracking
- Business Administration
- Time Management
- Customer Relationship Management (CRM)
- Verbal and written communication
- Project Management
- Schedule Preparation
- Performance Evaluations
- Team Leadership
- Budget Control
Timeline
Executive Support Manager
Ronnie Stephens - Carolina Conduit Systems LLC
11.2023 - Current
Sr. Payroll Account Manager
Paychex
08.2022 - 11.2023
Sr. Operations Office Manager
Non-Core Business Solutions
07.2021 - 08.2022
Sr. Customer Account Manager
Siemens Healthcare
10.2005 - 07.2021
Master of Business Administration (MBA) -
Strayer University, Raleigh Campus
Bachelor of Arts - Business Administration
Strayer University
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