Donae Hewitt-Hunter
Bridgeport,CT
Summary
I have 15 years of office/telephone customer support experience working within high-volume call center environments. Maintain demonstrated re- search, analysis and database management proficiencies. Excellent communicator with strong time-management and customer needs assessment skills. Exercise independent judgment , decision-making and problem solving abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cascade Orthopedic LLC
05.2022 - Current
- Assist customers via Chat and manage large amounts of incoming phone calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Responding promptly to customer inquiries
- Communicating with customers through various channels.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
Supervisor
Cvs Pharmacy
05.2022 - 03.2023
- Work effectively with store management and store crews Supervise the store’s crew through assigning, directing and following up of all activities Effectively com‐ municate information both to and from store management.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Developed and implemented customer service policies to enhance satisfaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
Customer Care Supervisor
Conduent/Woodforest National
09.2007 - 04.2018
- Answering queries and providing feedback where necessary
- Provide written and verbal feedback and coaching to representatives and management
- Provide up training where necessary Maintain Objectivity while providing fair and consistent quality
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Established performance and service goals and held associates accountable for individual performance.
Education
High School Diploma -
Immaculate Conception High
Jamaica W.I1999
Marketing
University of West Indies Open Campus
Jamaica, W.I2012
Skills
- Microsoft Office - Proficient
- Complaint Resolution - Expert
- Microsoft Excel - Intermediate
- Interpersonal - Expert
- Conflict Resolution
- Problem-Solving Ability
- Microsoft Word
- Order Fulfillment
- Active Listening
- Customer Service
- Critical Thinking
Certification
Certificate in Marketing and Supervisory Management.
Conduent Certificate of Achievement in Front Line Manager and Supervisory Training
Timeline
Customer Service Representative
Cascade Orthopedic LLC
05.2022 - Current
Supervisor
Cvs Pharmacy
05.2022 - 03.2023
Customer Care Supervisor
Conduent/Woodforest National
09.2007 - 04.2018
High School Diploma -
Immaculate Conception High
Marketing
University of West Indies Open Campus
Similar Profiles
Donae Hewitt-HunterDonae Hewitt-Hunter
Customer Service Representative at Cascade Orthopedic SupplyCustomer Service Representative at Cascade Orthopedic Supply
Sharon HilliusSharon Hillius
Payroll & Benefit Administrator at Cascade Hardwood LLCPayroll & Benefit Administrator at Cascade Hardwood LLC
KYLE NEMECEKKYLE NEMECEK
Project Manager at Cascade Handyman LLCProject Manager at Cascade Handyman LLC
Jorian BenderJorian Bender
Security Guard at PepsiCoSecurity Guard at PepsiCo
Smith CadetSmith Cadet
Certified Nursing Assistant at The Residence at Summer StreetCertified Nursing Assistant at The Residence at Summer Street