Donaisha Newsome
Washington,D.C.
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
XRV Healthcare
01.2019 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Cultivated customer loyalty, promoted repeat business, and improved sales
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Creating and sending invoices and statements to customers. Checking the data input to ensure the accuracy of the final bill. Tracking payments and ensuring that the cash flow into the company is buoyant. Reporting issues or irregularities to the financial head of the company.
- Stay on top of PO Numbers
- Experience with salesforce and blue folder.
- Process new business applications in the system for new customers.
- Meeting Minutes.
- Managing schedules for dispatching technicians out on the field to hospitals.
- Receiving payments
- Issuing License Keys to healthcare sites / engineers
- Experience with GSIS
Administrative Assistant
Rush Companies
04.2016 - 04.2019
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Scheduled office meetings and client appointments for staff teams
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Education
Diploma -
Freedom High School
Bachelor of Science - Business Administration
Tidewater Community College
Skills
- Account Changes
- Executive Management Support
- Account Management
- Administrative Support
- Filing
- Critical Thinking
- Document Control
- Data Evaluation
- Grammar
- Fleet Dispatching
- Data Communications
- Billing Procedures
- Documentation
- Multi-Line Phone Talent
- Daily Reports
- Customer Relationship Management
- Customer Experience Improvement
- Credit Card Payment Processing
- Analyzing Business Processes
- Telephone Etiquette
- Google Spreadsheets
- Microsoft Excel
- Money Handling Abilities
- Microsoft PowerPoint
- Staff Training
- Microsoft Word
Certification
COMPLAINT RESOLUTION | SALES EXPERTISE| REPORT PREPARATION |SCHEDULE MANAGEMENT | ACCOUNT MANAGEMENT | SALES FORCE
Timeline
Customer Success Specialist
XRV Healthcare
01.2019 - Current
Administrative Assistant
Rush Companies
04.2016 - 04.2019
Diploma -
Freedom High School
Bachelor of Science - Business Administration
Tidewater Community College