Donaji Henriquez

San Jose,CA

Summary

With a proven track record at Wells Fargo, I excel in operations management and building strong client relationships. My bilingual capabilities and excellent time management skills have significantly enhanced team productivity and customer loyalty. I prioritize employee development, leading to a motivated workforce and improved operational efficiency.

Overview

years of professional experience

Work History

Branch Operations Manager

Wells Fargo

08.2006 - Current

Developed strong relationships with clients, resulting in increased loyalty and repeat business.
Managed daily branch operations for optimal productivity and customer satisfaction.
Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
Trained employees on proper procedures and strategies to improve productivity.
Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Service Manager

Bank of the West

01.1999 - 07.2006

Education

High School Diploma -

William C. Overfelt

San Jose, CA

06-1998

Skills

Excellent time management skills
Coaching and mentoring
Relationship building and management
Client relationship management
Employee development

Operations management
Excellent communication skills
Bilingual in [Spanish]
Operational reports
Performance reviews

Timeline