Donaji Henriquez
San Jose,CA
Summary
With a proven track record at Wells Fargo, I excel in operations management and building strong client relationships. My bilingual capabilities and excellent time management skills have significantly enhanced team productivity and customer loyalty. I prioritize employee development, leading to a motivated workforce and improved operational efficiency.
Overview
26
26
years of professional experience
Work History
Branch Operations Manager
Wells Fargo
3053 Meridian Ave, San Jose CA 95124
08.2006 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Service Manager
Bank of the West
San Jose, CA
01.1999 - 07.2006
Education
High School Diploma -
William C. Overfelt
San Jose, CA06-1998
Skills
- Excellent time management skills
- Coaching and mentoring
- Relationship building and management
- Client relationship management
- Employee development
- Operations management
- Excellent communication skills
- Bilingual in [Spanish]
- Operational reports
- Performance reviews
Timeline
Branch Operations Manager
Wells Fargo
08.2006 - Current
Service Manager
Bank of the West
01.1999 - 07.2006
High School Diploma -
William C. Overfelt