Donald Abshier
Sparks,NV
Summary
A driven healthcare operational leader with more than 15 years of experience focused on initiatives that support optimal health and safety for the community. Operational oversight of several Physician and Advanced Practice Provider service lines in multiple hospitals. Experienced in program development and strategic planning in both acute and post-acute facilities covering over 300+ patients per day. Instrumental in the rebuilding of several hospital service lines. Experienced in organization development, team building, analyzing data, assessing risks, training, and development, financial management, and recommending data-driven decisions for process improvement changes.
Overview
21
21
years of professional experience
Work History
Director-Physician Relations & Referrals
Renown Regional Medical Center
Reno, NV
10.2022 - Current
- Supports the development and implementation of physician alignment initiatives, including customer service, communications, quality, and performance improvement goals
- Participates in strategic planning, business development, and referral management processes to increase physician satisfaction and referral business to all facilities and service lines
- Participates in the development and evaluation of 'ready to grow' services and providers, the introduction of new services/programs, reinforcement of priority services/programs, announcements of new providers to meet volume/referral objectives, building defined referral protocols, and contributes to marketing and PR plans to improve reputation, market share, and growth objectives
- Identifies and coordinates physician-to-physician relationship strategies that further enhance referrals
- Provides market intelligence and consultation to leaders, providers, and staff to enhance performance, alignment, consistency, and continuity in achieving organizational strategies
- Collaborates with Chief Medical Officers, hospital CEO/COOs, service line providers, and Directors for Patient Experience, Clinical Quality, the Regional Transfer & Operations Center, Marketing, Community Relations and Health Engagement Call Center, Hometown Health plan, and others, to track, identify and document interests and concerns of physicians, and engages teams to document, resolve issues and remove obstacles for improved referrals and growth
- Manages Physician Relations & Referral Liaison/s through the development of referral targeting, tracking, and reporting tools, development of standard work, educating on aligned referral processes, customer service and sales training, and provides oversight, direction, coaching, and regular feedback resulting in a highly knowledgeable, motivated, data-driven, and results-oriented referral team
- Co-creates communications processes, messages, and materials for physicians/providers including active directory content for Find Doctor web pages; EPIC/MyChart materials, apps, portals, emails, brochures, and collateral materials
- Oversees the planning, implementation, marketing, and evaluation of special events, meetings, recognition/celebrations, sponsorships, and educational conferences that further enhance service line and physician referral strategies and relationships.
Director-Acute Hospitalist Services
Renown Regional Medical Center
Reno, NV
02.2018 - 10.2022
- Oversee multiple service lines with an annual budget of approx
- 40 million at multiple locations
- Provide monthly financial and operational performance improvement reports to Leadership on the status of tasks or goals of the group practice
- Development and implementation of contract negotiations, and annual budgets
- Provides projections and department analysis as needed
- Develops and maintains effective communications with Physician leaders and other practice administrators
- Ability to optimize clinical and business performance within a given portfolio of services
- Responsible for the execution of strategic initiatives both at a divisional and system level
- The ability to review, adjust, and augment existing business service lines and programs
- This will include forecasting, auditing, review of budget and expenses, and the ability to manage through influence
- The ability to manage projects independently or collaborate within a team setting
- Excellent organizational skills, the ability to set and adhere to timelines, and other project management skills
- The ability to develop business lines that support and embrace the journey to Value
- Develop physician recruitment plans and work with the recruitment team to attract and hire top talent
- The ability to work on complex, cross-functional issues that take into account the viewpoints of multiple stakeholders
- Provide monthly financial and operational performance improvement reports to Leadership on the status of tasks or goals of the group practice
- Strong knowledge of physician practice metrics, compensation methodologies, and physician strategy.
Charge Respiratory Specialist – Adult Critical Care Specialist
Renown Regional Medical Center
Reno, NV
08.2013 - 02.2018
- Coordinates scheduling needs and directs shift assignments; resolves problems, completes all records, and reports, and ensures hospital and department policies and procedures are followed
- Functions as a Supervisor based on department needs
- Coaches new Respiratory Therapists and students during their orientation and training
- Assists with the evaluation process for staff and students
- May participate in quality improvement activities and initiatives
- May assist with special projects
- May assist with the planning and implementation of clinical research activities and initiatives
- Performs the duties of a Sr
- Respiratory Therapist: Reads prescriptions, measures arterial blood gases, and reviews patient information to assess patient condition and determine requirements for treatment, such as type and duration of therapy, and medication dosages
- Determines the most suitable method of administering inhalants, precautions to be observed, and modifications that may be needed that will be compatible with the physician's orders
- Sets up and operates devices, such as mechanical ventilators, therapeutic gas administration apparatus, environmental control systems, and aerosol generators
- Operates equipment to ensure specified parameters of treatment, such as volume, gas concentration, humidity, and temperature, and to administer medicinal gases and aerosol drugs to patients
- Observe equipment function and adjust equipment to obtain optimum results for therapy
- Inspects and tests respiratory therapy equipment to ensure equipment functions safely and efficiently
- Monitors patients' physiological responses to therapy, such as vital signs, arterial blood gases, and blood chemistry changes
- Performs bronchopulmonary drainage and assists the patient in performing breathing exercises
- Performs pulmonary function tests to be used by physician in diagnosis of case
- Consult with the physician in the event of adverse reactions
- Maintains patient's chart that contains pertinent identification and therapy information
- Orders repairs when needed
- Demonstrates respiratory care procedures to trainees and other health care personnel
- Supervises students during training
- Assists in transporting mechanically ventilated patients
- Responds to all code situations
- Under indirect supervision, is responsible for the utilization of departmental resources
- Participates in the evaluation and purchase of new equipment, coordinates major equipment repair and preventive maintenance, and maintains records and reports of equipment maintenance.
Respiratory Therapy Clinical Educator / Instructor
California College San Diego
San Diego, CA
04.2013 - 04.2014
- Active role in advisory board meetings and development of curricula and department policies
- Instructed and supervised up to 35 RT students in the classroom and skills lab and oversaw four students at a time in a clinical setting at Balboa Naval Hospital
- Educated on healthcare regulations for JCAHO, CMS, Cal OSHA, and Title 22 standards
- Taught students in ICU, ER, general floor care, reports, charting, ABG withdraws and analysis, transports, and patient/family education
- Evaluated student achievement through exams and lab skill check-offs
- Tutored students in the classroom setting to help prepare for board exams.
Credit & Collection Team Leader
Intuit, Inc.
San Diego, CA
10.2002 - 08.2008
- Hired, trained, and supervised numerous credit and collections personnel, and supported seven in the Virginia office
- Managed a high-level client credit portfolio for domestic and international clients
- Held weekly conference calls with leaders to discuss ledger balances
- Worked with client CFOs and Controllers to negotiate and coordinate acceptable payment plans
- Determined the creditworthiness of companies utilizing third-party systems such as Dunn & Bradstreet and Experian databases
- Designed a new credit process utilizing Six Sigma Process Excellence for the executive team
- Implemented a new process utilizing multiple systems over several U.S
- Locations
- Organized credit training and Oracle database training at multiple U.S
- Locations
- Organized cash forecasting and cash management through data collection and complex data analyses
- Selected to the Oracle11I ERP implementation team for testing and features recommendation, as well as the Sarbanes Oxley compliance team.
Education
Doctor of Public Health (DrPH) -
Walden University School of Public Health
01.2021
Skills
- Microsoft Office Suite
- SPSS
- Epic
- MIDAS reporting
- Kaufman Hall
- Aperek Purchasing
- Business Planning
- Operations Management
- Business Development
Affiliations
- American Association of Respiratory Care, Member # 9706862
- American College of Healthcare Executives, Member #1394655
Professional Committees
Committees: Patient Experience Committee (Past President), Apology & Disclosure Committee, Re-admission Committee, COPD Executive Steering Committee, Grievance Committee, Acute Care Quality Public Reporting Committee, Acute Care Quality & Patient Safety Committee, Space Planning Committee, APRN Fellowship Committee, Provider Employment Compensation Committee, Surgical Services Committee, Community Partner Executive Committee, Instructor: Fast Path for Leaders Instructor; Front Line Leadership Instructor
Strength And Expertise
- Client Relationship Management
- Strategic Planning
- Physician Management
- Communications
- Healthcare Program Management
- Finance / Accounting
- Training and Development
- Process Improvement
- Operational Management
Personal Information
Title: DrPH, MPA-HCM, RRT-ACCS
Publications
The Impact of Socioeconomic Status and Ethnicity on Chronic Obstructive Disease Patients - ProQuest Publishing-2021
Timeline
Director-Physician Relations & Referrals
Renown Regional Medical Center
10.2022 - Current
Director-Acute Hospitalist Services
Renown Regional Medical Center
02.2018 - 10.2022
Charge Respiratory Specialist – Adult Critical Care Specialist
Renown Regional Medical Center
08.2013 - 02.2018
Respiratory Therapy Clinical Educator / Instructor
California College San Diego
04.2013 - 04.2014
Credit & Collection Team Leader
Intuit, Inc.
10.2002 - 08.2008
Doctor of Public Health (DrPH) -
Walden University School of Public Health