Donald Albright
Dayton,OH
Summary
Professional in providing outstanding customer service skills with the ability to implement or change for a great customer outcome. Each customer will be treated with dignity and respect to earn their trust and loyalty.
Overview
2003
2003
years of professional experience
Work History
Courier
Federal Express
- Met customer expectations by delivering packages on time and according to schedule.
- Operated delivery vehicles safely, maintaining compliance with traffic regulations.
- Streamlined route planning to boost delivery performance and cut down on delays.
- Communicated with dispatch regarding delivery status and scheduled customer puckups. Also kept dispatch aware of any vehicle breakdown's equipment failures and route completion. Communicated with our loop route partners to ensure their packages were going to get delivered that day.
Customer Service Representative
Federal Express, FedEx
06.1998 - 04.2002
- Assisted customers with inquiries regarding shipping options and delivery status.
- Processed customer domestic or international packages efficiently using FedEx systems.
- Resolved customer complaints by providing timely solutions and follow-up support.
- Collaborated with team members to improve service response times and accuracy. Spoke directly with the customer and couriers to resolve any delivery conflicts for a positive outcome.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front End Supervisor
Makro
06.1984 - 11.1989
- End of shift was responsible for counting down cash drawer to match the total intake to the penny.
- Helped front end cashiers in obtaining the correct code to enter in cash register for correct pricing
- Helped other departments if staff was short by sending workers to help run a smooth operation
- Helped resolved pricing conflicts if any arose
Education
Associate of Applied Science - Nursing
Cincinnati State Technical And Community College
Cincinnati, OH06.1997
High School Diploma - College Prep
Withrow High School
Cincinnati, OH05.1981
Timeline
Customer Service Representative
Federal Express, FedEx
06.1998 - 04.2002
Front End Supervisor
Makro
06.1984 - 11.1989
Courier
Federal Express
Associate of Applied Science - Nursing
Cincinnati State Technical And Community College
High School Diploma - College Prep
Withrow High School