Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Donald Alex Jr

Arnaudville

Summary

iDynamic customer service professional with extensive experience at AT&T Mobility, excelling in complaint resolution and account updating. Proven ability to build rapport and deliver exceptional service, enhancing client satisfaction. Skilled in data entry and conflict mediation, consistently achieving high service standards and fostering positive customer relationships.,I

Overview

28
28
years of professional experience

Work History

Premier Customer Service Representative

AT&T Mobility
08.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Created and maintained detailed database to develop promotional sales.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Strayer Student

Student Success Center
02.2024 - 08.2024
  • Completed rigorous readings as directed to support unit learning goals.
  • Utilized professor office hours to clarify topics needing elaboration.
  • Searched at library and in scholarly databases to locate necessary information for research projects.

Vehicle Salesperson

Acadiana Dodge Chrysler Jeep Ram
02.2023 - 01.2024
  • Responded to customer enquiries via telephone and email.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Prepared purchased vehicles and completed final delivery checks.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Vehicle Salesperson

Sterling Automotive Group
03.2016 - 02.2023
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prepared purchased vehicles and completed final delivery checks.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Performed cash, card, and check transactions to complete customer purchases.

Vehicle Salesperson

Acadiana Dodge Chrysler Jeep Ram
06.2012 - 03.2016
  • Answered telephone and email inquiries from potential customers.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Developed strong rapport with customers and created positive impression of business.

Security Supervisor

Baker Hughes Inteq
01.2008 - 07.2012
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.6
  • Supervised team of 10 security personnel during shift.
  • Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.

City Mail Carrier

United States Post Office
09.2007 - 12.2007
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.

Dispatcher

Safety Management Systems
10.2005 - 09.2007
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Managed customer accounts and invoicing.
  • Answered phone calls and responded to customer emails.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Directed dispatching, routing, and tracking of Helicopters and boats coming to platform offshore.

Aviation Operations Specialist

United States Marine Corps
09.1997 - 10.2005
  • Posted and interpreted weather reports and decoded sequence reports.
  • Transmitted flight plans and arrival reports to flight and air traffic control centers.
  • Maximized efficiency by training new employees on company procedures and best practices.
  • Adhered to safety procedures when managing logistics for pilot and ground crew.
  • Maintained flight logs on incoming and outgoing flights and individual flights.
  • Supported operations by managing professional communications, tracking data and managing records.
  • Compiled data and prepared aviation operations and aviation safety reports.
  • Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
  • Reviewed aircraft reports, determining proper maintenance schedules are observed and adhered to.
  • Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
  • Prepared daily flight plans and coordinated with other agencies for seamless operations.
  • Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
  • Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
  • Conducted operations in Iraq as Operations Supervisor

Education

No Degree - Marketing

Strayer University
Herndon, VA
12-2026

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Conflict mediation
  • Building rapport
  • Prioritization
  • Data entry
  • Active listening
  • Call center operations
  • Positive and professional
  • Shipping and receiving
  • Document control
  • De-escalation techniques
  • Adaptability and flexibility

Interests

  • Video Gaming
  • Virtual Reality
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Artificial Intelligence (AI) and Machine Learning

Timeline

Premier Customer Service Representative

AT&T Mobility
08.2024 - Current

Strayer Student

Student Success Center
02.2024 - 08.2024

Vehicle Salesperson

Acadiana Dodge Chrysler Jeep Ram
02.2023 - 01.2024

Vehicle Salesperson

Sterling Automotive Group
03.2016 - 02.2023

Vehicle Salesperson

Acadiana Dodge Chrysler Jeep Ram
06.2012 - 03.2016

Security Supervisor

Baker Hughes Inteq
01.2008 - 07.2012

City Mail Carrier

United States Post Office
09.2007 - 12.2007

Dispatcher

Safety Management Systems
10.2005 - 09.2007

Aviation Operations Specialist

United States Marine Corps
09.1997 - 10.2005

No Degree - Marketing

Strayer University

Similar Profiles

CREATE PROFILE