Donald Bajlliu
Plainville,CT
Summary
Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Coffee Shop Owner/General Manager
Caffe Milan
07.2020 - 02.2023
- Managed payroll, daily deposits, and cost controls.
- Increased profit margins by 35% within one year.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Recruited, hired, and trained talented staff to fill vacancies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Personal Trainer
Self Employed
05.2016 - 06.2020
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
Car Detailer
Terryville Chevrolet
01.2014 - 03.2016
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained clean, tidy and safe work environment.
Retail Sales Associate
Petsmart
02.2011 - 10.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Sales Associate
Staples
09.2008 - 12.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
High School Diploma -
Plainville High School
Plainville, CT06.2008
Skills
- Customer retention
- Health and safety compliance
- Employee scheduling
- Team leadership
- Brand building
- Customer service excellence
- Decision-making
- Small Business Operations
- Money Handling
- Reliable and Responsible
- Excellent people skills
Timeline
Coffee Shop Owner/General Manager
Caffe Milan
07.2020 - 02.2023
Personal Trainer
Self Employed
05.2016 - 06.2020
Car Detailer
Terryville Chevrolet
01.2014 - 03.2016
Retail Sales Associate
Petsmart
02.2011 - 10.2013
Retail Sales Associate
Staples
09.2008 - 12.2010
High School Diploma -
Plainville High School